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mailTemplate (Type)

(available on ticketEditPage/acimSection)

Attributes:

• addingManyTemplateEnabled
  Boolean. Makes it possible to compose an e-mail by using more than one template.
  Obsolete with CM version 6.10.5.0, since starting with this CM version, a new Text Template Manager has been implemented which offers (besides other features) to insert more than one template into an e-mail in the Ticket E-Mail Editor or in a comment in the Ticket Comment Editor.
• emailDisplayMode
  String. Defines the format of the e-mail address which is displayed in the To/Cc/From/Bcc fields in the Ticket E-Mail Editor. Possible values: FULL (name and e-mail address), NAME, EMAIL. Default FULL.
• engineerPersonalMailsIncluded
  Boolean. Enable appending personal e-mail feature.
• includeTextBlocksInEmailTemplate
  Boolean. Whether text blocks from e-mail template will be included by default.
• mailBodyLockedAfterTemplateSelection
  Boolean. Indicates whether e-mail body will be locked after template selection.
• mailEncryptionAvailable
  Boolean. Makes e-mail encryption option available.
• mailSelectionComponentWidth
  The width of the e-mail selection component (in pixels). (java.lang.Integer)
• mailTemplateSortStrategy
  E-mail template list sorting strategies. (java.lang.String)
  Default value: USAGE, NAME. Possible comma-separated options are: USAGE, NAME
• maxElementLength
  The maximum length of a single element. If variable's value is set to 0, elements will not be trimmed. (java.lang.Integer)
• minMailInputLength
  Minimum input length that triggers email suggestion drop-down when engineer starts typing e-mail recipients. Integer. Default 1.
• quotingFeature
  Activate the quoting function in e-mail content. (boolean)
• selectionComponentWidth
  The width of the mail/comment selection component (in pixels). Integer.
• showBcc
  Boolean. Defines if the Bcc field in the Ticket E-Mail Editor is displayed. Default true.
• showCc
  Boolean. Defines if the Cc field in the Ticket E-Mail Editor is displayed. Default true.
• showReplyTo
  Boolean. Defines if the ReplyTo field in the Ticket E-Mail Editor is displayed. Default true.

  Please note that the attribute showReplyTo is not the only parameter which influences ConSol CM behavior concerning display and use of the e-mail Reply-To address! See section Scripts of Type E-Mail for a detailed explanation!

• showUniqueEmails
  Boolean. Results in autocomplete e-mail fields will be compared by e-mail, but only first e-mail will be used in results. If set to true then results will be compared by whole e-mail description.
• templateSortStrategy
  String. Template list sorting strategies. Default value is: USAGE, NAME. Possible comma separated options are: USAGE, NAME. Default USAGE,NAME.