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Tab Activity Form Data

Introduction

An Activity Control Form is a web form which is displayed during the process, i.e., when the engineer works on the ticket. If the engineer clicks a workflow activity, the ACF is displayed first. The engineer has to fill out certain data fields and save the changes in order to proceed and execute the workflow activity.

Figure 53: Example ACF

The Custom Fields which are used in an ACF have to be defined first, as regular Custom Fields in the ConSol CM Admin Tool. ACFs can include Custom Fields from one or more Custom Field Groups. The ACFs is integrated into the process (workflow) using the ConSol CM Process Designer. There, you can also define which Custom Fields should be required and which fields are optional. The display of an ACF can depend on a condition, e.g., the ACF Reasons for dismissal of request is only displayed if the customer has Gold or Platinum status. ACF dependencies are configured using scripts. This is explained in detail in the ConSol CM Process Designer Manual.

Definition of Activity Control Forms (ACFs)

In this tab, you can create activity control forms (ACF) which can be assigned to activities in the Process Designer. They are used to gather input in the Web Client if a manual workflow activity needs more information for the next step, e.g., if a ticket has to be qualified before it can be moved on or if you want feedback for a ticket. ACFs are basically a set of Custom Fields already created in the tab Ticket data. An ACF can contain Custom Fields of more than one Custom Field Group. However, all Custom Field Groups have to be assigned to the queue to which the workflow using the ACF is assigned. Please read the chapter on ACFs in the ConSol CM Process Designer Manual for detailed information about the process flow with ACFs and the features provided using programming ACF scripts.

Figure 54: ConSol CM Admin Tool - Custom Field administration: Activity Form data

Create an Activity Control Form

To create an ACF just click the Add button below the list on the left side of the page. The following pop-up window appears (this is the same window for creating and for editing an ACF).

Figure 55: ConSol CM Admin Tool - Custom Field administration: Create an Activity Control Form

Please enter or select the following data:

• Name
  Enter the name of the ACF in this field. You can localize the name by clicking the Localize button. For details, see section Localization of Objects in General, Type 1.
• Description
  Enter a description for the ACF in this field. The description is shown as the title of the ACF in the Web Client. You can localize the description by clicking the Localize button. For details, see section Localization of Objects in General, Type 1.
• Show queue
  Check this box if the queue of the ticket should be displayed with the ACF in the Web Client.
• Show engineer
  Check this box if the engineer of the ticket should be displayed with the ACF in the Web Client.
• Column limit
  Number field. Defines the number of columns for the display of CFs in the ACF. 0 means no column limit, i.e., all CFs in a single row. You can also work with the parameter Display in new row for each CF, see below.
• Filter
  You can enter a string of characters into this field to filter the assigned Custom Fields by name.
• Group filter
  Select a group of Custom Fields from this list if you want to display only Custom Fields belonging to this group in the list of available Custom Fields below.
• Custom Field lists
  The list on the right shows the available Custom Fields with their respective Custom Field Group. You can sort the entries in ascending or descending order by clicking into the title field of the list. The small up and down arrow icons show the sort order. Select the Custom Fields for the ACF in this list and move them to the list Assigned on the left by clicking the Assign button.
  For each assigned Custom Field you can define the position. The following values are possible:
  
  • Next row
    A new row will be displayed, starting with this field.
  • Next cell (default)
    The field will be displayed next to the previous field, no new row.
  • New table
    A new table will be started in a new row. This option should be used for data structures (e.g., a list of structs which use a lot of space thereby destroying the readability of the ACF by using a lot of space for one column. All other columns would be moved more to the right without this new table option. To get an impression of this feature, please see the following four figures.

The assigned Custom Fields will appear in the Web Client as they are ordered in the list. You can rearrange the list by selecting an item and clicking the Move upwards or Move downwards button. To remove assigned Custom Fields, select them and click the Unassign button.

Click OK afterwards to store your entries and to close the window.

Figure 56: Example for optimization of ACF layout, 1

Figure 57: Example for optimization of ACF layout, 2

Figure 58: Example for optimization of ACF layout, 3

Figure 59: Example for optimization of ACF layout, 4

Edit an Activity Control Form

If you want to edit an ACF, select it in the list and click the Edit button or just double-click the name of the ACF. The same pop-up window as for creating an ACF will appear, where you can modify the details. Store your changes by clicking OK.

Delete an Activity Control Form

An ACF can only be deleted if it is not assigned to a workflow activity, otherwise you get a warning stating that you can only disable this ACF (see below). In order to delete an ACF, select it in the list and click the Delete button. If you confirm the following dialog with Yes, the ACF will be removed from the list and the system.

Enable or Disable an Activity Control Form

If you cannot delete an ACF, or if you do not want to delete it because you might need it again, you can disable it. To do so select the ACF and click the Deactivate button. The entry in the list is shown in italics afterwards. A disabled ACF is not available in the Process Designer. ACFs which are in use cannot be disabled. Just click the Activate button below the ACF list if you want to enable the form again.

Localize an Activity Control Form

By clicking the Localize button in the create or edit window you can localize name and description of an ACF. For details, please refer to the section Localization of Objects in General, Type 1.