cmRichTextEditor

Available for the following (sub-)scopes:

• acimSection/ticketEditPage
• createTicketAcimSection/ticketCreatePage
• templateSection/templateEditPage (in the Text Template Manager)

Attributes:

• editorFeatures
  Additional editor features. By default, all values are set, i.e., the respective menu entries are available. (java.lang.String)
  Possible values:

  Value	Icon in the Rich Text Editor	Description
  SUB_SUP		Allows subscript and superscript.
  INDENTS		Allows the ability to indent text.
  LISTS		Allows inserting lists and list formatting.
  TABLES		Allows inserting tables.
  INSERT		Allows inserting text elements; for finer control you can use INSERT_EMOTICON, INSERT_CHAR and INSERT_IMAGE
  INSERT_EMOTION		Allows inserting emoticons.
  INSERT_CHAR		Allows inserting special characters.
  INSERT_IMAGE		Allows inserting images.

• editorFonts
  The list of fonts for the editor in form <Font display name>=<Font name in system>.
  Fonts are separated by ';'. You can specify a comma-separated list of possible system names for each font. (java.lang.String) (default = empty string)
  Example: Arial=arial,helvetica,sans-serif;Courier New=courier new,courier;Verdana=verdana,geneva
• fontSizeValue
  This is the default size for the text in the rich text editor. It must be one of the values form the list in the other customization fontSizeValues.
• fontSizeValues
  This is the list of values shown in the font size selector of the rich text editor. It is a comma separates list of legitimate font size values including their unit like “6pt,10pt,12pt”. The values can be prepended by a label which is shown in the selector instead of the value itself: “tiny=6pt,regular size=10pt,large=12pt”.
• imagePasteEnabled
  Flag whether direct pasting of images from the clipboard into the editor is enabled. Note that enabling this requires running a Java Applet (boolean, default = false). Web browsers (i.e., Internet Explorer, Firefox) might show different behavior concerning display of the images.
  Available in CM versions up to 6.10.4.x, no longer supported in CM versions 6.10.5.0 and up.

Configuring The Default Font Size of the Rich Text Editor Depending on the Customer Group of the Ticket's Contact

In case the ConSol CM system is used in an environment with different customer groups and each customer group has different requirements concerning the default font in the Rich Text Editor (RTE), this requirement can be met using a configuration script for the page customization type cmRichTextEditor, scope ticketEditPage/acimSection.

In the script, the customer group has to be retrieved. Depending on the group, a default font is set.

The page customization is set as shown in the next figure.

Figure 146: Setting a configuration script for ticketEditPage/acimSection to configure the default font size in the RTE

The script has the following code.

Code example 2: Script used in page customization to set the default font for the Rich Text Editor depending on the customer group of the ticket's main contact

For a ticket of a Reseller customer the RTE is opened with the default font of 12 as shown in the following figure.

Figure 147: Rich Text Editor of a ticket of a customer in customer group Reseller: default font set with script to size 12