Labels

Introduction

It is possible to manipulate labels which are displayed on the GUI, i.e. in the Web Client. In this way, you, as an administrator, can customize the graphical user interface according to your company's requirements concerning terminology and/or Corporate Design. For example, in your company , it might be required to talk about cases instead of tickets, and a queue should be referred to as process. All this can be manipulated using the label settings in the Admin Tool.

Configuring Labels Using the Admin Tool

In the Admin Tool, labels are configured on the navigation item Labels in the navigation group Global Configuration.

Figure 306: ConSol CM Admin Tool - Global Configuration, Labels

The following labels are currently available:

Label	GUI location	Default value
cmweb.main.engineer.base.initcap	Term for one engineer, capitalized. Used, e.g., in ticket header section.	Engineer
cmweb.main.engineer.base.initlow	Term for one engineer.	engineer
cmweb.main.engineer.plural.initcap	Term for more than one engineers, capitalized.	Engineers
cmweb.main.engineer.plural.initlow	Term for more than one engineers.	engineers
cmweb.main.queue.base.initcap	Term for one queue, capitalized. Used, e.g., in ticket list filter.	Queue
cmweb.main.queue.base.initlow	Term for one queue.	queue
cmweb.main.queue.plural.initcap	Term for more than one queue, capitalized.	Queues
cmweb.main.queue.plural.initlow	Term for more than one queue.	queues
cmweb.main.ticket.article.dative.initcap	Demonstrative pronoun (dative) for one ticket, capitalized	This
cmweb.main.ticket.article.dative.initlow	Demonstrative pronoun (dative) for one ticket	this
cmweb.main.ticket.article.demonstrative.initcap	Demonstrative pronoun (nominative) for one ticket, capitalized	This
cmweb.main.ticket.article.demonstrative.initlow	Demonstrative pronoun (nominative) for one ticket	this
cmweb.main.ticket.article.initcap	Article for one ticket, capitalized	The
cmweb.main.ticket.article.initlow	Article for one ticket	the
cmweb.main.ticket.base.initcap	Term for one ticket, capitalized	Ticket
cmweb.main.ticket.base.initlow	Term for one ticket	ticket
cmweb.main.ticket.new	Entry in Main menu for "Create new ticket"	Create ticket
cmweb.main.ticket.plural.initcap	Term for more than one ticket, capitalized	Tickets
cmweb.main.ticket.plural.initlow	Term for more than one ticket	tickets
cmweb.rp.resource.base	Title for the resource page and for the resource list on the resource type page	Resource
cmweb.rp.resource.new	Entry for "Create a new resource"	New resource
cmweb.rp.resource.plural	Term for more than one resources	Resources
cmweb.rp.resource.to	Used for the context menu Jump to ... (resource)	Jump to resource
cmweb.rp.resource_pool.base	Entry in main menu.	Resource pool
cmweb.rp.resource_relation.base	Expression for resource relation.	Relation
cmweb.rp.resource_type.base	Expression for resource type, e.g. on Detail Search page for resources .	Resource type

For CM Programmers: Defining Labels for Messages

You can also use labels to define error or information messages which should be displayed in the Web Client in certain situations. In this way, you do not have to use only standard CM properties but you can define very specific messages. The following three figures provide an example.

Figure 307: ConSol CM Admin Tool, Global Configuration, Labels - System-specific label used for an error message, 1: Label definition

Figure 308: ConSol CM Admin Tool, System, Scripts and Templates - System-specific label used for an error message, 2: Script where the label is referenced

Figure 309: ConSol CM Web Client - System-specific label used for an error message, 3: Display in the Web Client