Attributes for Recent Changes Widgets

Widgets showing recent changes are configured in the type recentChangesWidget or one of its subitems.

Page Customization Attributes

The list of the excludedHistoryTypes shows which actions qualify as a recent change.

• excludedHistoryTypes: String. The history entry types which should be excluded from the listing as a change. The value is entered as a comma-separated list of the following entry type identifiers:

  • “OPEN”: Ticket has been created.

  • “REOPEN”: Ticket has been re-opened.

  • “UPDATE”: Ticket has been updated.

  • “SUBJECT_CHANGE”: Ticket subject has been updated.

  • “ENGINEER_CHANGE”: Engineer associated has been changed.

  • “TICKET_USER_ADDED”: An additional engineer has been added.

  • “TICKET_USER_REMOVED”: An additional engineer has been removed.

  • “TICKET_USER_MOVED”: An additional engineer function has been changed from one function to another.

  • “QUEUE_CHANGE”: Ticket’s queue has been changed.

  • “ACTIVITY_CHANGE”: Ticket status has changed.

  • “TRANSFERED_TO_ACTIVITY”: Ticket has been transferred to another activity.

  • “CONTENT_ADD”: New ticket content has been added.

  • “ATTACHMENT_DELETE”: Ticket attachment has been deleted.

  • “ATTACHMENT_UNDO_DELETION”: Ticket attachment deletion has been made undone.

  • “EMAIL_ATTACHMENT_DELETE”: An attachment was deleted from an email.

  • “EMAIL_ATTACHMENT_UNDO_DELETION”: An email attachment deletion has been made undone.

  • “BOOKING”: A time booking has been added.

  • “CONTACT_ADD”: A customer has been added to the ticket.

  • “CONTACT_REMOVE”: A customer has been removed from the ticket.

  • “CONTACTROLE_SWAP”: The customer role in the ticket has been changed.

  • “CONTACTROLE_UPDATE”: The customer role in the ticket has been updated.

  • “TRANSFERRED_TO_CONTACT”: The ticket has been transferred to a new contact.

  • “TICKETRELATION_CREATE”: A ticket relation has been created.

  • “TICKETRELATION_REMOVE”: A ticket relation has been removed.

  • “TICKETRELATION_UPDATE”: A ticket relation has been updated.

  • “TICKETRELATION_MOVE”: A ticket relation has been changed from one relation type to another

  • “RESOURCE_RELATION_CREATED”: A resource relation has been created.

  • “RESOURCE_RELATION_UPDATED”: A resource relation has been updated.

  • “RESOURCE_RELATION_REMOVED”: A resource relation has been removed.

  • “RESOURCE_ON_THE_FLY_RELATION_CREATED”: An on-the-fly resource relation has been created.

  • “RESOURCE_ON_THE_FLY_RELATION_UPDATED”: An on-the-fly resource relation has been updated.

  • “RESOURCE_ON_THE_FLY_RELATION_REMOVED”: An on-the-fly resource relation has been removed.

• excludedQueues: String. A comma-separated list of queues identified by their technical names. The named queues and their tickets will be excluded from the listing in the widget.

• localization: The localized title of the widget. Please see section Localization of String Values of Attributes for a detailed explanation.

• maxItems: Integer. The maximum number of items shown in the widget's main view.

• title: String. The title string shown in the header bar.

• visible: Boolean. Widget visibility, must be set to true to have the widget on the welcome page, setting it to false hides the widget and all its contents.