Attributes and Settings for Recently Visited Widgets
Widgets showing recently visited objects are configured in the type recentlyVisitedWidget or one of its subitems.
Page Customization Attributes
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excludedCustomerGroups: String. A comma-separated list of customer groups identified by their technical names. The named customer groups and their members will be excluded from the listing in the widget.
- excludedItemTypes: String. A comma-separated list of base object types which will be excluded. The types are identified by the following keywords:
TICKET: All tickets will be excluded from the listing in the widget.
UNIT: All customers (companies and contacts) will be excluded from the listing in the widget.
RESOURCE: All resources will be excluded from the listing in the widget.
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excludedQueues: String. A comma-separated list of queues identified by their technical names. The named queues and their tickets will be excluded from the listing in the widget.
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excludedResources: String. A comma-separated list of resource types identified by their technical names. The named resource types and their resources will be excluded from the listing in the widget.
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localization: The localized title of the widget. Please see section Localization of String Values of Attributes for a detailed explanation.
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maxItems: Integer. the maximum number of items shown in the widget main view.
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title: String. The title string shown in the header bar.
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visible: Boolean. The widget visibility, must be set to true to have the widget on the welcome page, setting it to false hides the widget and all its contents.
Further Settings Using CM System Properties
The CM system behavior concerning data gathering for the recently visited widget can be configured using CM system properties.
Switch Data Gathering On/Off
Depending on the use of the widget, the data gathering which is the basis for the widget’s display can be switched on or off. If the widget is not displayed, it does not make sense to have the data gathering thread running in the background using system resources for nothing. In this case, you can switch off the data gathering process using the following CM system property:
Do not forget to switch it on (again), if the widget should be displayed!
Configure Data Gathering Behavior
If the data gathering has been switched on, i.e., if cmas-core-server, recent.items.persistence.enabled is set to true, the system behavior regarding data gathering can be configured using the following CM system properties: