mailTemplate (Type)

(available on ticketEditPage/acimSection)

Attributes:

• addingManyTemplateEnabled
  Boolean. Makes it possible to compose an email by using more than one template.
  Obsolete with CM version 6.10.5.0, since starting with this CM version, a new Text Template Manager has been implemented which offers (besides other features) to insert more than one template into an email in the Ticket Email Editor or in a comment in the Ticket Comment Editor.
• emailDisplayMode
  String. Defines the format of the email address which is displayed in the To/Cc/From/Bcc fields in the Ticket Email Editor. Possible values: FULL (name and email address), NAME, EMAIL. Default FULL.
• engineerPersonalMailsIncluded
  Boolean. Enable appending personal email feature. If the value of engineerPersonalMailsIncluded is false, new email addresses typed in the To, Cc, Bcc fields are not remembered and not present as suggestions next time.
• includeTextBlocksInEmailTemplate
  Boolean. Whether text blocks from email template will be included by default.
• mailBodyLockedAfterTemplateSelection
  Boolean. Indicates whether email body will be locked after template selection.
• mailEncryptionAvailable
  Boolean. Makes email encryption option available.
• mailSelectionComponentWidth
  The width of the email selection component (in pixels). (java.lang.Integer)
• mailTemplateSortStrategy
  Email template list sorting strategies. (java.lang.String)
  Default value: USAGE, NAME. Possible comma-separated options are: USAGE, NAME
• maxElementLength
  
  The maximum length of a single element. If variable's value is set to 0, elements will not be trimmed. (java.lang.Integer)
• minMailInputLength
  Minimum input length that triggers email suggestion drop-down when engineer starts typing email recipients. Integer. Default 1.
• quotingFeature
  Activate the quoting function in email content. (boolean)
• selectionComponentWidth
  
  The width of the mail/comment selection component (in pixels). Integer.
• showBcc
  Boolean. Defines if the Bcc field in the Ticket Email Editor is displayed. Default true.
• showCc
  Boolean. Defines if the Cc field in the Ticket Email Editor is displayed. Default true.
• showReplyTo
  Boolean. Defines if the ReplyTo field in the Ticket Email Editor is displayed. Default true.

  Please note that the attribute showReplyTo is not the only parameter which influences ConSol CM behavior concerning display and use of the email Reply-To address! See section Scripts of Type Email for a detailed explanation!

• showUniqueEmails
  Boolean. Results in autocomplete email fields will be compared by email, but only first email will be used in results. If set to true then results will be compared by whole email description.
• templateSortStrategy
  String. Template list sorting strategies. Default value is: USAGE, NAME. Possible comma separated options are: USAGE, NAME. Default USAGE,NAME.