Services

Introduction to services in ConSol CM

Services handle core functionalities of ConSol CM. The Services page shows a list of the services and their status: Running services have a green dot and stopped services a red dot. You can start or stop a service by clicking the icon in the respective row.

Some functionalities of ConSol CM might not work if you stop the related service.

Available services

• Archive GDPR service: Only required if CM/Archive is used. Sends information about deleted and anonymized contacts to CM/Archive.

• DWH live service: Controls DWH updates if the Live mode is enabled.

• DWH log service: Saves DWH / CMRF log messages in the CM database for display in the Web Admin Suite.

• DWH transfer service: Controls DWH transfers.

• index changes notifier: Collects changes which are relevant for the index to save them to a database table.

• index changes receiver: Updates the index with pending changes retrieved from the respective database table.

• JobExecutor: Controls trigger escalations in workflows.

• Mail Sender Engine: Controls email sending.

• Nimh: Retrieves incoming emails.

• Notifications reaper service: Removes outdated notifications

• recent items cleanup: Removes recent items saved for use in the dashboard widget according to the configuration in the system properties cmas-core-server, recent.items.cleanup.interval.minutes and cmas-core-server, recent.items.max.per.engineer. If ConSol CM runs in a cluster, the service is only enabled on the cluster node specified in cmas-core-server, recent.items.cleanup.cluster.node.id.

• Remote client pooling: Notifies the Web Client about changes done in the Web Admin Suite.

• Rest API service: Enables the REST interface.

• Server Session Service: Controls sessions and stops expired session according to the configuration in cmas-core-server, server.session.timeout.

• TaskExecutorService: Controls task execution. The main thread scans the database for tasks with the status NEW, and a second component controls a dedicated thread pool used for tasks execution.

• unused content remover: Removes attachments and comments which have been marked as deleted in the case history in the Web Client.