detailSearch

This type allows to configure the behavior of the detailed search.

Attributes:

• closeDateTicketSearchParameterEnabled
  When set to true (default), the search criterion Close date is available and the users can search for cases which were technically closed in the provided date range. When set to false, the criterion is not available.

  Only cases whose close date is indexed are found in the search. On updated systems, this means that cases closed in a ConSol CM version prior to 6.11.2.0 are only found if the index was fully synchronized afterwards.

• criteriaForAllTypeOfContacts
  When set to true, the search includes the main contact and the additional contacts of cases. When set to false (default), the search criteria are applied only to the main contact of cases.

• duplicatedCustomFieldLabelFormat
  It allows to customize the label format used when several case fields have the same localized name. There are four values which can be used to create a unique label:

  • fieldName (localized)
  • groupName (localized)
  • fieldTechnicalName
  • groupTechnicalName

  Default format: ${fieldName} (${groupName})

• enableRowSelection
  Determines if checkboxes to select / deselect rows are displayed if search actions are available. The search action script is only executed for the rows which have been selected by the user.

• enableSearchForDeactivatedEnums
  Determines if disabled list values (sorted lists and hierarchical lists) can be selected as a criterion for enum and hierarchical list fields. Disabled values are displayed in italics.

• enableSearchForOtherUsersTickets
  Determines if a user can search for all cases (true) or only for cases which are assigned to himself (false) in the detailed search. Default true.
  If this attribute is set to true, the drop-down list Engineer contains all users. If the attribute is set to false, the drop-down list contains only the name of the current user.

  The value of this attribute does not affect the results of the quick search.

• excludedUserNames
  Allows to remove some users from the Engineer selector of the detailed search. You can enter the login of the users who should not appear as a comma-separated list.

• maxGridTicketsNumber
  Maximum number of cases shown in grid view, i.e., in the entire grid, not in one column. The default value is 300. If the value is exceeded, an information message is displayed to indicate that the grid does not contain all the cases.

• unitSearchByTicketUnitAssignmentEnabled
  Allows to display the search criteria to search for a contact by another contact which has at least one case assignment in common.

  This option will be removed in a future version.