mailTemplate

This type allows to configure the email editor.

Attributes:

• emailDisplayMode
  Defines the format of the email address which is displayed in the To/Cc/From/Bcc fields in the email editor. Possible values: FULL (name and email address), NAME, EMAIL. Default FULL.
• engineerPersonalMailsIncluded
  Determines whether the email addresses entered in the in the To, Cc, Bcc fields are stored in the personal email addresses and thus suggested when writing emails. Default value: true. If set to false, the email addresses are not stored.
• includeTextBlocksInEmailTemplate
  Determines whether text blocks from email templates are included by default.
• mailEncryptionAvailable
  Determines whether the email encryption option is available.
• minMailInputLength
  Minimum input length that triggers the email suggestion drop-down when a user starts typing email recipients. Default 1.
• quotingFeature
  Determines whether the quoting feature in the email content is available.
• replyToAllFilteredAddresses
  Allows to define a comma-separated list with email addresses which should not be preset as recipients when using the Reply all option for sending an email. This is useful to avoid that emails appear twice in the case history because they are sent to addresses polled by ConSol CM.
• showBcc
  Determines whether the Bcc field is displayed in the email editor by default. Default false.
• showCc
  Determines whether the Cc field is displayed in the email editor by default. Default false.
• showReplyTo
  Determines whether the Reply To field is displayed in the email editor by default. Default false.

  See Scripts of the type Email for further details about Reply-to addresses.

• showUniqueEmails
  Determines whether the results in the email suggestion fields are compared by email, so that only the first email is shown in the results. If set to true, the results are compared by the whole email description.
• templateNumberFormat
  Determines the format of numbers used in email templates using Freemarker syntax.