ConSol CM/Machine Learning

CM/Machine Learning allows you to improve the efficiency of your business processes by automatically classifying your cases. CM/Machine Learning runs locally within your ConSol CM system. No data is transferred to external services. This allows you to use the latest technology and comply with strict data protection regulations at the same time.

• Detect the language used in a case and automatically assign the case to the appropriate team.

• Detect the mood of the customer and use it to determine the priority and discover trends.

• Classify new cases automatically based on the subject, comments and emails.