System architecture

ConSol CM is a Java EE application which is installed on an application server and accesses a relational database.

Applications

ConSol CM consists of three applications which are installed on one or several application servers, see Setup configurations.

• ConSol CM: core application which contains the ConSol CM server and two clients, the Web Admin Suite and the Web Client

• CMRF: application which fills the DWH database for reporting (optional)

• CM/Track: client application which provides a portal where customers can access their cases (optional)

Application servers

The ConSol CM applications are installed on one or several application servers, see Setup configurations. Supported application servers are JBoss and Wildfly. Please refer to the system requirements for details.

Databases

ConSol CM requires one database / database schema. If the CMRF application is installed, a separate database / database schema is needed for the DWH. Supported relational databases are Oracle, Microsoft SQL Server and MySQL.

Interfaces

ConSol CM can connect to the following components using interfaces:

• Email server: The ConSol CM server acts as an email client which connects to the email server via IMAP(S) / POP3(S) and SMTP(S).

• LDAP server: ConSol CM can connect to an LDAP server if LDAP authentication is used, see .

Setup configurations

There are three different ways to set up ConSol CM.

• ConSol CM without DWH: You need the ConSol CM application, one application server where the application is installed, and one database / database schema.

  

• ConSol CM with DWH in overlay mode: You need the ConSol CM application and the CMRF application, one application server where both applications are installed, and two databases / database schemes, one for each application.

  

• ConSol CM with DWH in standalone mode: You need the ConSol CM application and the CMRF application, two application servers where the applications are installed, and two databases / database schemes, one for each application.

  

Application architecture

The following figure shows the architecture of the ConSol CM application: