Terms and definitions

Resources are objects managed in CM/Resource Pool. CM/Resource Pool is an optional add-on, so it may not be present in your system. If your system does not use CM/Resource Pool, you can skip this section.

The kind of resources available in your Web Client depends on the individual implementation of CM/Resource Pool in your company. Examples for resource pool implementations are:

• A help desk manages IT assets, e.g., computers, printers, monitors, and other technical devices as resources. This allows them to link the assets to the contacts who use them, and to the cases concerning the asset.
• A manufacturing company manages their products, e.g., coffee machines, as resources. This allows them to gather all information about the products in one place.

The objects in CM/Resource Pool are called resources in this manual. They can have a different name in your CM system, e.g., products or assets. The term used depends on the individual configuration of your CM system.