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List of System Properties by Module

This chapter lists the system properties included in the following modules:

• cmas-app-admin-tool (module)
• cmas-core-cache (module)
• cmas-core-index-common (module)
• cmas-core-security (module)
• cmas-core-server (module)
• cmas-core-shared (module)
• cmas-dwh-server (module)
• cmas-esb-core (module)
• cmas-esb-mail (module)
• cmas-nimh (module)
• cmas-nimh-extension (module)
• cmas-setup-hibernate (module)
• cmas-setup-manager (module)
• cmas-setup-scene (module)
• cmas-workflow-engine (module)
• cmweb-server-adapter (module)
• cmas-workflow-jbpm (module)

cmas-app-admin-tool (module)

admin.tool.session.check.interval

• Module: cmas-app-admin-tool
• Description: Admin Tool inactive (ended) sessions check time interval (in seconds)
• Type: integer
• Restart required: yes
• System: yes
• Optional: no
• Example value: 30
• Since: 6.7.5

autocomplete.enabled

• Module: cmas-app-admin-tool
• Description: If the flag is missing or its value is false, then the Autocomplete address navigation item is hidden in Admin Tool.
• Type: boolean
• Restart required: no
• System: yes
• Optional: yes
• Example value: true
• Since: 6.9.2.0

delete.ticket.enabled

• Module: cmas-app-admin-tool
• Description: Controls if the menu entry Delete is displayed in the context menu in the Admin Tool for the ticket list in ticket administration.
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: true
• Since: 6.9.4.0

start.groovy.task.enabled

• Module: cmas-app-admin-tool
• Description: For being able to run Admin Tool scripts of type Task in the Admin Tool (navigation group Services, navigation item Task Execution). It is required to enable the Start task button, which is hidden by default. This is done by setting this system property to true.
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: true
• Since: 6.9.4.0

cmas-core-cache (module)

cache-cluster-name

• Module: cmas-core-cache
• Description: JBoss cache cluster name.
• Type: string
• Restart required: yes
• System: yes
• Optional: no
• Example value: 635a6de1-629a-4129-8299-2d98633310f0
• Since: 6.4.0

eviction.event.queue.size

• Module: cmas-core-cache
• Description:
• Type: integer
• Restart required: yes
• System: yes
• Optional: no
• Example value: 200000
• Since: 6.4.0

eviction.max.nodes

• Module: cmas-core-cache
• Description:
• Type: integer
• Restart required: yes
• System: yes
• Optional: no
• Example value: 100000
• Since: 6.4.0

eviction.wakeup.interval

• Module: cmas-core-cache
• Description:
• Type: integer
• Restart required: yes
• System: yes
• Optional: no
• Example value: 3000
• Since: 6.4.0

cmas-core-index-common (module)

big.task.minimum.size

• Module: cmas-core-index-common
• Description: Indicates the minimum size of index task (in parts, each part has 100 entities) to qualify this task as a big one. Big tasks have lower priority than normal tasks.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 15 (default)
• Since: 6.8.3

database.notification.enabled

• Module: cmas-core-index-common
• Description: Indicates whether index update database notification channel should be used instead of JMS.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.8.4.7

database.notification.redelivery.delay.seconds

• Module: cmas-core-index-common
• Description: In case of index update database notification channel, indicates notification redelivery delay when an exception occurs.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 60
• Since: 6.8.4.7

database.notification.redelivery.max.attempts

• Module: cmas-core-index-common
• Description: In case of index update database notification channel, indicates maximum redelivery attempts when an exception occurs.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 60
• Since: 6.8.4.7

disable.admin.task.auto.commit

• Module: cmas-core-index-common
• Description: All tasks created for index update will be automatically executed right after creation.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.6.1

index.attachment

• Module: cmas-core-index-common
• Description: Specifies whether content of attachments is indexed.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: true
• Since: 6.4.3

index.history

• Module: cmas-core-index-common
• Description: Specifies whether unit and ticket history are indexed.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.1.0

index.status

• Module: cmas-core-index-common
• Description: Status of the Indexer, possible values RED, YELLOW, GREEN, will be displayed in the Admin Tool.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: GREEN
• Since: 6.6.1

index.task.worker.threads

• Module: cmas-core-index-common
• Description: How many threads will be used to execute index tasks (synchronization, administrative, and repair tasks).
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 1 (default) (we recommend to use a value not larger than 2)
• Since: 6.6.14, 6.7.3. Since 6.8.0 and exclusively in 6.6.21 also normal (live) index updates are affected by this property.

index.version.current

• Module: cmas-core-index-common
• Description: Holds information about current (possibly old) index version.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 1 (default)
• Since: 6.7.0

index.version.newest

• Module: cmas-core-index-common
• Description: Holds information about which index version is considered newest.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 1 (default)
• Since: 6.7.0

indexed.assets.per.thread.in.memory

• Module: cmas-core-index-common
• Description: How many assets should be loaded into memory at once, per thread, during indexing.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 200 (default)
• Since: 6.8.0

indexed.engineers.per.thread.in.memory

• Module: cmas-core-index-common
• Description: How many engineers should be loaded into memory at once, per thread, during indexing.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 300 (default)
• Since: 6.6.14, 6.7.3

indexed.resources.per.thread.in.memory

• Module: cmas-core-index-common
• Description: How many resources should be loaded into memory at once, per thread, during indexing.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 200 (default)
• Since: 6.10.0.0

indexed.tickets.per.thread.in.memory

• Module: cmas-core-index-common
• Description: How many tickets should be loaded into memory at once, per thread, during indexing.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 100 (default)
• Since: 6.6.14, 6.7.3

indexed.units.per.thread.in.memory

• Module: cmas-core-index-common
• Description: How many units should be loaded into memory at once, per thread, during indexing.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 200 (default)
• Since: 6.6.14, 6.7.3

synchronize.master.address

• Module: cmas-core-index-common
• Description: Value of -Dcmas.http.host.port specifying how to connect to the indexing master server. Default null. Since 6.6.17 this value is configurable in set-up to designate the initial indexing master server. Please note that changing this value is only allowed when all cluster nodes' index change receivers are stopped.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 127.0.0.1:80
• Since: 6.6.0

synchronize.master.security.token

• Module: cmas-core-index-common
• Description: The password for accessing the index snapshot via URL, e.g., for index synchronization or for backups.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: token
• Since: 6.6.0

synchronize.master.security.user

• Module: cmas-core-index-common
• Description: The user name for accessing the index snapshot via URL, e.g., for index synchronization or for backups.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: user
• Since: 6.6.0

synchronize.master.timeout.minutes

• Module: cmas-core-index-common
• Description: How long the master server may continually fail until a new master gets elected. Default 5. Since 6.6.17 this value is configurable in set-up, where zero means that master server will never change (failover is disabled).
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 5
• Since: 6.6.0

synchronize.megabits.per.second

• Module: cmas-core-index-common
• Description: How much bandwidth the master server may consume when transferring index changes to all slave servers. Default 85. Please do not use all available bandwidth to transfer index changes between hosts, as doing so will most probably partition the cluster due to some subsystems being unable to communicate.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 85
• Since: 6.6.0

synchronize.sleep.millis

• Module: cmas-core-index-common
• Description: How often each slave server polls the master server for index changes. Default 1000.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 1000
• Since: 6.6.0

cmas-core-security (module)

admin.email

• Module: cmas-core-security
• Description: The e-mail address of the ConSol CM administrator. The value which you entered during system set-up is used initially.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: myuser@consol.de
• Since: 6.0

admin.login

• Module: cmas-core-security
• Description: The name of the ConSol CM administrator. The value which you entered during system set-up is used initially.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: admin
• Since: 6.0

authentication.method

• Module: cmas-core-security
• Description: User authentication method (internal CM database or LDAP authentication). Allowed values are LDAP or DATABASE.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: DATABASE
• Since: 6.0

contact.authentication.method

• Module: cmas-core-security
• Description: Indicates contact authentication method, where possible values are DATABASE or LDAP or LDAP,DATABASE or DATABASE,LDAP.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Since: 6.9.3.0

contact.inherit.permissions.only.to.own.customer.group

• Module: cmas-core-security
• Description: Indicates whether authenticated contact inherits all customer group permissions from the representing engineer (false) or only has permissions to his own customer group (true).
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Since: 6.9.2.3

kerberos.v5.enabled

• Module: cmas-core-security
• Description: Indicates whether SSO via Kerberos is enabled.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false (default if Kerberos was not enabled during system set-up)
• Since: 6.2.0

kerberos.v5.username.regex

• Module: cmas-core-security
• Description: Regular expression used for mapping Kerberos principals to CM user login names.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: (.*)@.*
• Since: 6.2.0

ldap.authentication

• Module: cmas-core-security
• Description: Authentication method used when using LDAP authentication.
• Type: string
• Restart required: yes
• System: yes
• Optional: no
• Example value: simple
• Since: 6.0

ldap.basedn

• Module: cmas-core-security
• Description: Base DN used for looking up LDAP user accounts when using LDAP authentication.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: ou=accounts,dc=consol,dc=de
• Since: 6.0

ldap.contact.name.basedn

• Module: cmas-core-security
• Description: Base path to search for contact DN by LDAP ID (e.g. ou=accounts,dc=consol,dc=de).
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Since: 6.9.3.0

ldap.contact.name.password

• Module: cmas-core-security
• Description: Password to look up contact DN by LDAP ID. If not set, the anonymous account is used.
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Since: 6.9.3.0

ldap.contact.name.providerurl

• Module: cmas-core-security
• Description: Address of the LDAP server (ldap[s]://host:port).
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Since: 6.9.3.0

ldap.contact.name.searchattr

• Module: cmas-core-security
• Description: Attribute to search for contact DN by LDAP ID (e.g. uid).
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Since: 6.9.3.0

ldap.contact.name.userdn

• Module: cmas-core-security
• Description: User DN to look up contact DN by LDAP ID. If not set, the anonymous account is used.
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Since: 6.9.3.0

ldap.initialcontextfactory

• Module: cmas-core-security
• Description: Class name for the initial context factory of the LDAP implementation when using LDAP authentication. If it is not set, com.sun.jndi.ldap.LdapCtxFactory is used.
• Type: string
• Restart required: yes
• System: yes
• Optional: no
• Example value: com.sun.jndi.ldap.LdapCtxFactory
• Since: 6.0

ldap.password

• Module: cmas-core-security
• Description: Password for connecting to LDAP to look up users when using LDAP authentication. Only needed if look-up cannot be performed anonymously.
• Type: password
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.1.2

ldap.providerurl

• Module: cmas-core-security
• Description: LDAP provider when using LDAP authentication.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: ldap://myserver.consol.de:389
• Since: 6.0

ldap.searchattr

• Module: cmas-core-security
• Description: Search attribute for looking up LDAP entry associated with a CM login.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: uid
• Since: 6.0

ldap.userdn

• Module: cmas-core-security
• Description: LDAP user for connecting to LDAP to look up users when using LDAP authentication. Only needed if look-up cannot be performed anonymously.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.1.2

policy.password.age

• Module: cmas-core-security
• Description: Defines (in days) how old the password may be.
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 5500 (15 years, default)
• Since: 6.10.1.0

policy.password.pattern

• Module: cmas-core-security
• Description: Defines password pattern.
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Example value: "^.3,$" (default)
• Since: 6.10.1.0

policy.rotation.ratio

• Module: cmas-core-security
• Description: Defines how often password may repeat. E.g., setting the value to X means that the new password cannot be present among the user's X previous passwords.
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 1 (default)
• Since: 6.10.1.0

policy.username.case.sensitive

• Module: cmas-core-security
• Description: Defines whether user names are case-sensitive.
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: true (default)
• Since: 6.10.1.0

cmas-core-server (module)

attachment.allowed.types

• Module: cmas-core-server
• Description: Comma-separated list of allowed filename extensions (if no value defined, all file extensions are allowed).
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: txt,zip,doc
• Since: 6.5.0

attachment.max.size

• Module: cmas-core-server
• Description: Maximum attachment size, in MB. This is a validation property of the CM API. It controls the size of attachments at tickets, at units, and at resources. It also controls the size of incoming (not outgoing!) e-mail attachments in NIMH as well as in Mule/ESB mode.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 100
• Since: 6.4.0

config.data.version

• Module: cmas-core-server
• Description:
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 11
• Since: 6.0

defaultCommentClassName

• Module: cmas-core-server
• Description: Default text class name for comments.
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Example value:
• Since: 6.3.0

defaultIncommingMailClassName

• Module: cmas-core-server
• Description: Default text class name for incoming e-mails.
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Since: 6.3.0

defaultOutgoingMailClassName

• Module: cmas-core-server
• Description: Default text class name for outgoing e-mails.
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Example value:
• Since: 6.3.0

fetchSize.strategy

• Module: cmas-core-server
• Description: Strategy for selecting the fetch size on JDBC result sets.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: FetchSizePageBasedStrategy, FetchSizeThresholdStrategy, FetchSizeFixedStrategy
• Since: 6.8.4.1

fetchSize.strategy.FetchSizeFixedStrategy.value

• Module: cmas-core-server
• Description: Sets fetch size value if the selected strategy to set the fetch size is FetchSizeFixedStrategy.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 150
• Since: 6.8.4.1

fetchSize.strategy.FetchSizePageBasedStrategy.limit

• Module: cmas-core-server
• Description: Sets maximum fetch size value if the selected strategy to set the fetch size is FetchSizePageBasedStrategy.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 10000
• Since: 6.8.4.1

fetchSize.strategy.FetchSizeThresholdStrategy.value

• Module: cmas-core-server
• Description: Sets fetch size threshold border values if the selected strategy to set the fetch size is FetchSizeThresholdStrategy.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 150,300,600,1000
• Since: 6.8.4.1

last.config.change

• Module: cmas-core-server
• Description: Random UUID created during the last configuration change.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: 2573c7b7-2bf5-47ff-b5a2-bad31951a266
• Since: 6.1.0, 6.2.1

ldap.certificate.basedn

• Module: cmas-core-server
• Description: Base DN for certificates location in the LDAP tree. If not provided, cmas-core-security, ldap.basedn is used.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: ou=accounts,dc=consol,dc=de
• Since: 6.8.4

ldap.certificate.content.attribute

• Module: cmas-core-server
• Description: LDAP attribute name used where certificate data is stored in the LDAP tree. Default value: usercertificate
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: usercertificate
• Since: 6.8.4

ldap.certificate.password

• Module: cmas-core-server
• Description: LDAP Certificates manager password. If not set, cmas-core-security, ldap.password is used.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.8.4

ldap.certificate.providerurl

• Module: cmas-core-server
• Description: LDAP Certificates provider URL. If not set, cmas-core-security, ldap.providerurl is used.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: ldap://ldap.consol.de:389
• Since: 6.8.4

ldap.certificate.searchattr

• Module: cmas-core-server
• Description: LDAP attribute name used to search for certificate in the LDAP tree. Default value: mail
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: mail
• Since: 6.8.4

ldap.certificate.userdn

• Module: cmas-core-server
• Description: LDAP Certificates manager DN. If not set, cmas-core-security, ldap.userdn is used.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.8.4

mail.encryption

• Module: cmas-core-server
• Description: If property is set to true, the encrypt checkbox in the Ticket E-Mail Editor is checked by default.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: true (default = false)
• Since: 6.8.4.0

mail.notification.engineerChange

• Module: cmas-core-server
• Description: Whether notification e-mails should be sent when the engineer of a ticket is changed.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: true
• Since: 6.1.0

mail.notification.sender

• Module: cmas-core-server
• Description: FROM-address for notification e-mails when the engineer of a ticket is changed. If not set, cmas-core-security, admin.email is used instead.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: cm6notification@cm6installation
• Since: 6.6.3

mail.smtp.email

• Module: cmas-core-server
• Description: SMTP e-mail URL for outgoing e-mails
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: smtp://mail.mydomain.com:25
• Since: 6.0

mail.smtp.envelopesender

• Module: cmas-core-server
• Description: E-mail address used as sender in SMTP envelope. If not set, the FROM-address of the e-mail is used.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: mysender@mydomain.com
• Since: 6.5.7

max.licences.perUser

• Module: cmas-core-server
• Description: Sets maximum licenses single user can use (e.g., logging in from different browsers). By default this value is not restricted.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 10
• Since: 6.8.4.5

monitoring.engineer.login

• Module: cmas-core-server
• Description: Login of monitoring engineer.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: nagios
• Since: 6.9.3.0

monitoring.unit.login

• Module: cmas-core-server
• Description: Login of monitoring unit.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: nagios
• Since: 6.9.3.0

nimh.enabled

• Module: cmas-core-server
• Description: Enables NIMH service. Must be suffixed with the cluster node ID, e.g., nimh.enabled.NODEID = true.
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: false
• Since: 6.9.4.0

resource.replace.batchSize

• Module: cmas-core-server
• Description: Defines the number of objects to be processed in a resource replace action.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 5
• Since: 6.10.0.0

resource.replace.timeout

• Module: cmas-core-server
• Description: Transaction timeout (in seconds) of a resource replacement action step.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 120
• Since: 6.10.0.0

script.logging.threshold.seconds

• Module: cmas-core-server
• Description: When this time, in seconds, is exceeded during script execution, a warning is emitted in the logs.
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 10 (default)
• Since: 6.10.1.0

server.session.archive.reaper.interval

• Module: cmas-core-server
• Description: Server archived sessions reaper interval (in seconds).
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 60
• Since: 6.7.1

server.session.archive.timeout

• Module: cmas-core-server
• Description: Server sessions archive validity timeout (in days). After this time session info is removed from the DB.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 31
• Since: 6.7.1

server.session.reaper.interval

• Module: cmas-core-server
• Description: Server inactive (ended) sessions reaper interval (in seconds).
• Type: integer
• Restart required: only Session Service
• System: yes
• Optional: no
• Example value: 60
• Since: 6.6.1, 6.7.1

server.session.timeout

• Module: cmas-core-server
• Description: Server session timeout (in seconds) for connected clients. Each client can overwrite this timeout with custom value using its ID (ADMIN_TOOL, WEB_CLIENT, WORKFLOW_EDITOR, TRACK (before 6.8, please use PORTER), ETL, REST) appended to property name, e.g., server.session.timeout.ADMIN_TOOL.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 1800
• Since: 6.6.1, 6.7.1

Detailed explanation for the Admin Tool:

• server.session.timeout.ADMIN_TOOL
  Defines the time interval how long the server considers a session valid while there is no activity from the Admin Tool holding the session. The Admin Tool is not aware of this value, it only suffers having an invalid session, if the last activity has been longer in the past.
• admin.tool.session.check.interval
  Defines the time between two checks done by the Admin Tool, if the server still considers its session valid.

For example, if admin.tool.session.check.interval = 60 the Admin Tool queries the server every minute if its session is still active/valid. In case server.session.timeout.ADMIN_TOOL = 600 the Admin Tool will get the response that the session is now invalid after ten minutes of inactivity.

skip.wfl.transfer.cleanup

• Module: cmas-core-server
• Description: If set to true, skips workflow cleanup after transfer.
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: false (default)
• Since: 6.9.4.1

tickets.delete.size

• Module: cmas-core-server
• Description: Defines a number of tickets deleted per transaction. By default it is set to 10.
• Type: integer
• Restart required: only Session Service
• System: yes
• Optional: no
• Example value: 10
• Since: 6.8.1

ticket.delete.timeout

• Module: cmas-core-server
• Description: Transaction timeout (in seconds) for deleting tickets.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 60
• Since: 6.1.3

transaction.timeout.minutes

• Module: cmas-core-server
• Description: Sets the transaction timeout for the task execution service, i.e., one run of a task must finish before this timeout is reached. The changes are visible only for new tasks, the execution of which started after the configuration change.
• Type: integer
• Restart required: no
• System:
• Optional: no
• Example value: 60
• Since:

unit.replace.batchSize

• Module: cmas-core-server
• Description: Defines the number of objects to be processed in a unit replace action.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 5
• Since: 6.8.2

unit.replace.timeout

• Module: cmas-core-server
• Description: Transaction timeout (seconds) of a unit replacement action step.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 120
• Since: 6.8.2

unused.content.remover.cluster.node.id

• Module: cmas-core-server
• Description: Value of a cmas.clusternode.id designating which node will remove unused ticket attachments and unit content entries.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: 1 (assuming cluster node started with the parameter -Dcmas.clusternode.id=1)
• Since: 6.9.0.0

unused.content.remover.enabled

• Module: cmas-core-server
• Description: Specifies whether removal of unused ticket attachments and unit content entries should take place.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: true
• Since: 6.9.0.0

unused.content.remover.polling.minutes

• Module: cmas-core-server
• Description: How often unused ticket attachments and unit content entries should be checked for removal.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 15
• Since: 6.9.0.0

unused.content.remover.ttl.minutes

• Module: cmas-core-server
• Description: Minimum interval, in minutes, after which unused ticket attachments and unit content entries can be removed.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 1440
• Since: 6.9.0.0

warmup.executor.enabled

• Module: cmas-core-server
• Description: Specifies whether the server should asynchronously warm up during startup (e.g., fill some of the internal caches).
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: true
• Since: 6.9.4.2

cmas-core-shared (module)

cluster.mode

• Module: cmas-core-shared
• Description: Specifies whether CMAS is running in cluster.
• Type: boolean
• Restart required: yes
• System: yes
• Optional: no
• Example value: false
• Since: 6.1.0

data.directory

• Module: cmas-core-shared
• Description: Directory for CMAS data (e.g., index)
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: C:\Users\user\cmas
• Since: 6.0

cmas-dwh-server (module)

autocommit.cf.changes

• Module: cmas-dwh-server
• Description:
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.7.0

batch-commit-interval

• Module: cmas-dwh-server
• Description: Number of objects in a JMS message. Larger values mean better transfer performance at the cost of higher memory usage.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 100
• Since: 6.0.0

communication.channel

• Module: cmas-dwh-server
• Description: Communication channel. Possible values are DIRECT (database communication channel, default value since 6.9.4.1), JMS (default value before 6.9.4.1). Before 6.9.4.1 it has to be manually added.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: DIRECT
• Since: 6.8.5.0

dwh.mode

• Module: cmas-dwh-server
• Description: Current mode for DWH data transfer. Possible values are OFF, ADMIN, LIVE
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: OFF
• Since: 6.0.1

ignore-queues

• Module: cmas-dwh-server
• Description: A comma-separated list of queue names which are not not transferred to the DWH.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: QueueName1,QueueName2,QueueName3
• Since: 6.6.19
• Removed in: 6.8.1

is.cmrf.alive

• Module: cmas-dwh-server
• Description: As a starting point, the time the last message was sent to CMRF should be used. If a response from CMRF is not received after value (in seconds), it should create a DWH operation status with an error message indicating that CMRF is down.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 1200
• Since: 6.7.0

java.naming.factory.initial

• Module: cmas-dwh-server
• Description: Factory class for the DWH context factory.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: org.jnp.interfaces.NamingContextFactory
• Since: 6.0.1

java.naming.factory.url.pkgs

• Module: cmas-dwh-server
• Description:
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: org.jboss.naming:org.jnp.interfaces
• Since: 6.0.1

java.naming.provider.url

• Module: cmas-dwh-server
• Description: URL of naming provider.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: localhost
• Since: 6.0.1

notification.error.description

• Module: cmas-dwh-server
• Description: Text for error e-mails from the DWH.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: Error occurred
• Since: 6.0.1

notification.error.from

• Module: cmas-dwh-server
• Description: FROM-address for error e-mails from the DWH
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.0.1

notification.error.subject

• Module: cmas-dwh-server
• Description: Subject for error e-mails from the DWH
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: Error occurred
• Since: 6.0.1

notification.error.to

• Module: cmas-dwh-server
• Description: TO-address for error e-mails from the DWH
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: myuser@consol.de
• Since: 6.0.1

notification.finished_successfully.description

• Module: cmas-dwh-server
• Description: Text for e-mails from the DWH when a transfer finishes successfully.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: Transfer finished successfully
• Since: 6.0.1

notification.finished_successfully.from

• Module: cmas-dwh-server
• Description: FROM-address for e-mails from the DWH when a transfer finishes successfully.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.0.1

notification.finished_successfully.subject

• Module: cmas-dwh-server
• Description: Subject for e-mails from the DWH when a transfer finishes successfully.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: Transfer finished successfully
• Since: 6.0.1

notification.finished_successfully.to

• Module: cmas-dwh-server
• Description: TO-address for e-mails from the DWH when a transfer finishes successfully.
• Type: string
• Restart required: yes
• System: yes
• Optional: no
• Example value: myuser@consol.de
• Since: 6.0.1

notification.finished_unsuccessfully.description

• Module: cmas-dwh-server
• Description: Text for e-mails from the DWH when a transfer finishes unsuccessfully.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: Transfer finished unsuccessfully
• Since: 6.0.1

notification.finished_unsuccessfully.from

• Module: cmas-dwh-server
• Description: FROM-address for e-mails from the DWH when a transfer finishes unsuccessfully.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.0.1

notification.finished_unsuccessfully.subject

• Module: cmas-dwh-server
• Description: Subject for e-mails from the DWH when a transfer finishes unsuccessfully.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: Transfer finished unsuccessfully
• Since: 6.0.1

notification.finished_unsuccessfully.to

• Module: cmas-dwh-server
• Description: TO-address for e-mails from the DWH when a transfer finishes unsuccessfully.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: myuser@consol.de
• Since: 6.0.1

notification.host

• Module: cmas-dwh-server
• Description: E-mail (SMTP) server hostname for sending DWH e-mails.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: myserver.consol.de
• Since: 6.0.1

notification.password

• Module: cmas-dwh-server
• Description: Password for sending DWH e-mails (optional).
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.0.1

notification.port

• Module: cmas-dwh-server
• Description: SMTP port for sending DWH e-mails.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: 25
• Since: 6.0.1

notification.protocol

• Module: cmas-dwh-server
• Description: The protocol used for sending e-mails from the DWH.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: pop3\

notification.username

• Module: cmas-dwh-server
• Description: (SMTP) User name for sending DWH e-mails.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: myuser
• Since: 6.0.1

skip-ticket

• Module: cmas-dwh-server
• Description: Tickets are not transferred during transfer/update.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.6.19
• Removed in: 6.8.1

skip-ticket-history

• Module: cmas-dwh-server
• Description: History of ticket is not transferred during transfer/update.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.6.19
• Removed in: 6.8.1

skip-unit

• Module: cmas-dwh-server
• Description: Units are not transferred during transfer/update.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.6.19
• Removed in: 6.8.1

skip-unit-history

• Module: cmas-dwh-server
• Description: History of unit is not transferred during transfer/update.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.6.19
• Removed in: 6.8.1

split.history

• Module: cmas-dwh-server
• Description: Changes the SQL that fetches the history for the tickets during DWH transfer not to all tickets at once but only for one ticket per SQL.
• Type: boolean
• Restart required: no
• System: yes
• Optional: yes
• Example value: false
• Since: 6.8.0

unit.transfer.order

• Module: cmas-dwh-server
• Description: Define in which order Data Object Groups should be transferred to the DWH.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: company;customer
• Since: 6.6.19
• Removed in: 6.8.1

cmas-esb-core (module)

esb.directory

• Module: cmas-esb-core
• Description: Directory used by Mule/ESB.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: C:\Users\user\cmas\mule
• Since: 6.0

cmas-esb-mail (module)

mail.attachments.validation.info.sender

• Module: cmas-esb-mail
• Description: Sets FROM-header of attachments type error notification e-mail. As a default the e-mail address of the administrator which you have entered during system set-up is used.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: admin@consolcm.com
• Since: 6.7.5

mail.attachments.validation.info.subject

• Module: cmas-esb-mail
• Description: Sets subject of attachments type error notification e-mail.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: E-mail was not processed because its attachments were rejected!
• Since: 6.7.5

mail.callname.pattern

• Module: cmas-esb-mail
• Description: Regular expression for subject of incoming e-mails. Available as TICKET_NAME_PATTERN_FORMAT in incoming e-mail scripts.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: .*?Ticket\s+\((\S+)\).*
• Since: 6.0

mail.cluster.node.id

• Module: cmas-esb-mail
• Description: Only the node whose mail.cluster.node.id equals cmas.clusternode.id will start the Mule/ESB e-mail services.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: unspecified
• Since: 6.6.5

mail.db.archive

• Module: cmas-esb-mail
• Description: If property is set to true, incoming e-mails are archived in the database.
• Type: boolean
• Restart required: no
• System: yes
• Optional: yes
• Example value: false (default)
• Since: 6.8.5.5

Obsolete! In Mule/ESB mode, no e-mails are saved in the database. E-mails which could not be processed are stored in the file system, see section E-Mail Backups.

mail.delete.read

• Module: cmas-esb-mail
• Description: Determines whether CM deletes messages fetched via IMAP(S). Setting value to true will cause deletion of messages after fetching. Default is to not delete messages fetched via IMAP(S). Note: Messages fetched via POP3(S) will always be deleted.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: true
• Since: 6.7.3

mail.incoming.uri

• Module: cmas-esb-mail
• Description: URL for incoming e-mails.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: pop3://cm-incoming-user:password@localhost:10110
• Since: 6.0

This value should not be edited here using the system properties pop-up window, but the mailboxes should be configured using the navigation item E-mail. Using this standard feature all entries are controlled - i.e., for each mailbox which is added, CM establishes a test connection during mailbox set-up. That way it is not possible to enter wrong values.

mail.max.restarts

• Module: cmas-esb-mail
• Description: Maximum number of e-mail service restarts before giving up.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 3
• Since: 6.0

mail.mime.strict

• Module: cmas-esb-mail
• Description: If set to false, e-mail addresses are not parsed for strict MIME compliance. Default is true, which means check for strict MIME compliance.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.6.17, 6.7.3

mail.mule.service

• Module: cmas-esb-mail
• Description: FROM-address for e-mails sent by Mule service
• Type: email
• Restart required: no
• System: yes
• Optional: no
• Example value: myuser@consol.de
• Since: 6.0

mail.polling.interval

• Module: cmas-esb-mail
• Description: E-mail polling interval in ms.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 60000
• Since: 6.0

mail.process.error

• Module: cmas-esb-mail
• Description: TO-address for error e-mails from Mule. As a default the e-mail address of the administrator which you have entered during system set-up is used.
• Type: email
• Restart required: no
• System: yes
• Optional: no
• Example value: myuser@consol.de
• Since: 6.0

mail.process.retry.attempts

• Module: cmas-esb-mail
• Description: Number of retries when processing e-mail
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 3
• Since: 6.0.2

mail.process.timeout

• Module: cmas-esb-mail
• Description: E-mail processing timeout in seconds.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 60
• Since: 6.1.3

mail.redelivery.retry.count

• Module: cmas-esb-mail
• Description: Indicates the number of retries of re-delivering an e-mail from the CM system.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 3
• Since: 6.1.0

cmas-nimh (module)

filesystem.polling.threads.number

• Module: cmas-nimh
• Description: Number of threads started for db e-mails' queue polling. Default: 1
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 10
• Since: 6.4.0

filesystem.polling.threads.shutdown.timeout.seconds

• Module: cmas-nimh
• Description: Waiting time after the shutdown signal. When the timeout reached, thread will be terminated. Default: 60
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 60
• Since: 6.4.0

filesystem.polling.threads.watchdog.interval.seconds

• Module: cmas-nimh
• Description: Watchdog thread interval. Default: 30
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 60
• Since: 6.4.0

filesystem.task.enabled

• Module: cmas-nimh
• Description: With this property service thread related to given poller can be disabled. Default: true
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: true
• Since: 6.4.0

filesystem.task.interval.seconds

• Module: cmas-nimh
• Description: Default interval for polling mailboxes. Default: 60 seconds
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 60
• Since: 6.4.0

filesystem.task.polling.folder

• Module: cmas-nimh
• Description: Polling folder location which will be scanned for e-mails in the format of eml files. Default: "mail" subdir of cmas data directory
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Example value: c://cmas//mail
• Since: 6.4.0

filesystem.task.timeout.seconds

• Module: cmas-nimh
• Description: After this time (of inactivity) the service thread is considered as damaged and automatically restarted. Default: 120 seconds
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 60
• Since: 6.4.0

filesystem.task.transaction.timeout.seconds

• Module: cmas-nimh
• Description: Default transaction timeout for e-mail fetching transactions. Should be correlated with number of messages fetched at once. Default: 60 seconds
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 60
• Since: 6.4.0

mailbox.1.connection.host

• Module: cmas-nimh
• Description: Host (server) for first configured mailbox. Will overwrite the default parameter mailbox.default.connection.host.

mailbox.1.connection.password

• Module: cmas-nimh
• Description: Password for first configured mailbox. Will overwrite the default parameter mailbox.default.connection.password.

mailbox.1.connection.port

• Module: cmas-nimh
• Description: Port for first configured mailbox. Will overwrite the default parameter mailbox.default.connection.port.

mailbox.1.connection.protocol

• Module: cmas-nimh
• Description: Protocol (e.g., IMAP or POP3) for first configured mailbox. Will overwrite the default parameter mailbox.default.connection.protocol.

mailbox.1.connection.username

• Module: cmas-nimh
• Description: User name for first configured mailbox. Will overwrite the default parameter mailbox.default.connection.username.

mailbox.2.connection.host

• Module: cmas-nimh
• Description: Host (server) for second configured mailbox. Will overwrite the default parameter mailbox.default.connection.host.

mailbox.2.connection.password

• Module: cmas-nimh
• Description: Password for second configured mailbox. Will overwrite the default parameter mailbox.default.connection.password.

mailbox.2.connection.port

• Module: cmas-nimh
• Description: Port for second configured mailbox. Will overwrite the default parameter mailbox.default.connection.port.

mailbox.2.connection.protocol

• Module: cmas-nimh
• Description: Protocol (e.g., IMAP or POP3) for second configured mailbox. Will overwrite the default parameter mailbox.default.connection.protocol.

mailbox.2.connection.username

• Module: cmas-nimh
• Description: User name for second configured mailbox. Will overwrite the default parameter mailbox.default.connection.username.

For all NIMH-related mailbox properties, the following principle is used: a default property is defined (e.g. mailbox.default.connection.port). If no mailbox-specific value is configured, this default value will be used.

mailbox.default.connection.host

• Module: cmas-nimh
• Description: Host (server name) of a given mailbox from which the poller reads e-mails.
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Example value: 10.10.1.157
• Since: 6.4.0

mailbox.default.connection.password

• Module: cmas-nimh
• Description: Password for given mailbox from which the poller reads e-mails.
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Example value: consol
• Since: 6.4.0

mailbox.default.connection.port

• Module: cmas-nimh
• Description: Port for a given mailbox from which the poller reads e-mails.
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Example value: 143
• Since: 6.4.0

mailbox.default.connection.protocol

• Module: cmas-nimh
• Description: Poller's protocol e.g., IMAP or POP3. No default value
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Example value: imap
• Since: 6.4.0

mailbox.default.connection.username

• Module: cmas-nimh
• Description: User name for a given mailbox from which the poller reads e-mails.
• Type: string
• Restart required: no
• System: no
• Optional: yes
• Example value: username
• Since: 6.4.0

mailbox.default.session.mail.debug

• Module: cmas-nimh
• Description: Example javax.mail property - allows for more detailed javax.mail session debugging
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: true
• Since: 6.4.0

mailbox.default.session.mail.imap.timeout

• Module: cmas-nimh
• Description: Example javax.mail property
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 120
• Since: 6.4.0

mailbox.default.session.mail.mime.address.strict

• Module: cmas-nimh
• Description: Example javax.mail property - counterpart of the old mule mail.mime.strict, allows to set not so strict e-mail header parsing
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: true
• Since: 6.4.0

mailbox.default.session.mail.pop3.timeout

• Module: cmas-nimh
• Description: Example javax.mail property.
• Type:
• Restart required:
• System:
• Optional:
• Example value:
• Since: 6.4.0

mailbox.default.session.mail.<protocol>.partialfetch

• Module: cmas-nimh
• Description: e.g. mailbox.default.session.mail.imaps.partialfetch
• Type: boolean
• Restart required:
• System:
• Optional: yes
• Example value: false
• Since:

mailbox.default.task.delete.read.messages

• Module: cmas-nimh
• Description: This defines whether messages should be removed from the mailbox after processing. For IMAP protocol messages are marked as SEEN by default. For POP3 protocol, when flag is set to true the message is removed, otherwise remains on server and will result in infinite reads. Default: false.
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: false
• Since: 6.4.0

mailbox.default.task.enabled

• Module: cmas-nimh
• Description: With this property service thread related to given poller can be disabled. Default: true
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: false
• Since: 6.4.0

mailbox.default.task.interval.seconds

• Module: cmas-nimh
• Description: Default interval for polling mailboxes. Default: 60 seconds
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 60
• Since: 6.4.0

mailbox.default.task.max.message.size

• Module: cmas-nimh
• Description: Maximum size of e-mail messages (i.e., e-mail plus attachment). E-mails exceeding the size limit will not be automatically processed by NIMH but will be stored in the database (table cmas_nimh_archived_mail) and will therefore appear in the e-mail backups in the Admin Tool (see section E-Mail Backups). From there they can be resent, downloaded to the file system, or deleted. For those operations the message size is not relevant. Default is set to 10MB: 10485760
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 10485760
• Since: 6.4.0

mailbox.default.task.max.messages.per.run

• Module: cmas-nimh
• Description: Number of messages fetched at once from mailbox. Must be correlated with transaction timeout. Default set to: 20
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 60
• Since: 6.4.0

mailbox.default.task.timeout.seconds

• Module: cmas-nimh
• Description: After this time (of inactivity) the service thread is considered as damaged and automatically restarted. Default: 120 seconds
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 60
• Since: 6.4.0

mailbox.default.task.transaction.timeout.seconds

• Module: cmas-nimh
• Description: Default transaction timeout for e-mail fetching transactions. Should be correlated with number of messages fetched at once. Default: 60 seconds
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 60
• Since: 6.4.0

mailbox.polling.threads.mail.log.enabled

• Module: cmas-nimh
• Description: Enables e-mail logging which is especially crucial in cluster environment (used as semaphore there)
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: true (default)
• Since: 6.9.4.1

mailbox.polling.threads.number

• Module: cmas-nimh
• Description: Number of threads for accessing mailboxes. Default: 1
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 1
• Since: 6.4.0

queue.polling.threads.number

• Module: cmas-nimh
• Description: Number of threads started for e-mails' queue polling. Default: 1
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 1
• Since: 6.4.0

queue.polling.threads.shutdown.timeout.seconds

• Module: cmas-nimh
• Description: Waiting time after the shutdown signal. When the timeout is reached, the thread will be terminated. Default: 60
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 60
• Since: 6.4.0

queue.polling.threads.watchdog.interval.seconds

• Module: cmas-nimh
• Description: Watchdog thread interval. Default: 30
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 30
• Since: 6.4.0

queue.task.error.pause.seconds

• Module: cmas-nimh
• Description: Maximum number of seconds, the queue poller waits after infrastructure (e.g. database) error. Default 180 seconds
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 180
• Since: 6.4.0

queue.task.interval.seconds

• Module: cmas-nimh
• Description: Main e-mails' queue polling thread interval. Default: 15
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 15
• Since: 6.4.0

queue.task.max.retries

• Module: cmas-nimh
• Description: Maximum number of e-mail processing retries after an exception. When reached, the e-mail is moved to the e-mail archive. This e-mail can be rescheduled again using NIMH API (or the Admin Tool).
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 10
• Since: 6.4.0

queue.task.timeout.seconds

• Module: cmas-nimh
• Description: After this time (of inactivity) the service thread is considered as damaged and automatically restarted. Default: 600 seconds
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 600
• Since: 6.4.0

queue.task.transaction.timeout.seconds

• Module: cmas-nimh
• Description: Transaction timeout for e-mail processing in the pipe. Default: 60
• Type: integer
• Restart required: no
• System: no
• Optional: yes
• Example value: 60
• Since: 6.4.0

cmas-nimh-extension (module)

mail.attachments.validation.info.sender

• Module: cmas-nimh-extension
• Description: Sets FROM-header of attachments type error notification mail
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: admin@mail.com
• Since: 6.7.5

This is an equivalent to the old cmas-esb-mail, mail.attachments.validation.info.sender

mail.attachments.validation.info.subject

• Module: cmas-nimh-extension
• Description: Sets subject of attachments type error notification mail.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: E-mail was not processed because its attachments were rejected!
• Since: 6.7.5

This is an equivalent to the old cmas-esb-mail, mail.attachments.validation.info.subject

mail.db.archive

• Module: cmas-nimh-extension
• Description: If property is set to true, incoming e-mails are archived in the database.
• Type: boolean
• Restart required: no
• System: yes
• Optional: yes
• Example value: false (default)
• Since: 6.8.5.5

mail.error.from.address

This is an equivalent to the old cmas-esb-mail,mail.mule.service

mail.error.to.address

This is an equivalent to the old cmas-esb-mail, mail.process.error

mail.on.error

• Module: cmas-nimh-extension
• Description: If set to true an error e-mail is sent to the above configured address in case the e-mail message could not be processed. Default: true
• Type: boolean
• Restart required: no
• System: no
• Optional: yes
• Example value: false
• Since: 6.4.0

mail.process.error

• Module: cmas-nimh-extension
• Description: TO-address for error e-mails from Mule.
• Type: email
• Restart required: no
• System: yes
• Optional: no
• Example value: myuser@consol.de
• Since: 6.4.0

mail.ticketname.pattern

• Module: cmas-nimh-extension
• Description:
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: .*?Ticket\s+\((\S+)\).*
• Since: 6.4.0

cmas-setup-hibernate (module)

cmas.dropSchemaBeforeSetup

• Module: cmas-setup-hibernate
• Description: Flag if schema is to be (was) dropped during setup
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: true
• Since: 6.0

hibernate.dialect

• Module: cmas-setup-hibernate
• Description: The dialect used by hibernate. Usually set during initial set-up (depending on the database system).
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: org.hibernate.dialect.MySQL5InnoDBDialect
• Since: 6.0

cmas-setup-manager (module)

initialized

• Module: cmas-setup-manager
• Description: Flag if CMAS is initialized. If this value is missing or not true, set-up will be performed.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: true
• Since: 6.0

Be careful with using this property!!! When you set the value to false, the ConSol CM server will perform the system set-up at the next start, i.e. all data of the existing system is lost, including system properties!!!

cmas-setup-scene (module)

scene

• Module: cmas-setup-scene
• Description: Scene file which was imported during set-up (can be empty).
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: vfszip:/P:/dist/target/jboss/server/cmas/deploy/cm-dist-6.5.1-SNAPSHOT.ear/APP-INF/lib/dist-scene-6.5.1-SNAPSHOT.jar/META-INF/cmas/scenes/helpdesk-sales_scene.jar/
• Since: 6.0

cmas-workflow-engine (module)

jobExecutor.adminMail

• Module: cmas-workflow-engine
• Description: E-mail address which will get notified about job execution problems (when retry counter is exceeded).
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: admin@consol.de
• Since: 6.8.0

jobExecutor.idleInterval.seconds

• Module: cmas-workflow-engine
• Description: Determines how often job executor thread will look for new jobs to execute.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 45 (default)
• Since: 6.8.0

jobExecutor.jobMaxRetries

• Module: cmas-workflow-engine
• Description:
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 5 (default)
• Since: 6.8.0

jobExecutor.jobMaxRetriesReachedSubject

• Module: cmas-workflow-engine
• Description:
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: Job maximum retries reached. Job was removed!!! (default)
• Since: 6.8.0

jobExecutor.lockingLimit

• Module: cmas-workflow-engine
• Description: Number of jobs locked at once (marked for execution) by job executor thread.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 10
• Since: 6.8.0

jobExecutor.lockTimeout.seconds

• Module: cmas-workflow-engine
• Description: How long the job can be locked (marked for execution) by job executor.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 360 (default)
• Since: 6.8.0

jobExecutor.mailFrom

• Module: cmas-workflow-engine
• Description: E-mail which will be set as FROM-header during admin notifications.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: jobexecutor@consol.de
• Since: 6.8.0

jobExecutor.maxInactivityInterval.minutes

• Module: cmas-workflow-engine
• Description: Number of minutes of allowed job executor inactivity (e.g. when it is blocked by long timer execution). After this time executors threads are restarted.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes. Default value is set to 30 minutes
• Example value: 15 (default)
• Since: 6.9.2.0

jobExecutor.threads

• Module: cmas-workflow-engine
• Description: Number of job execution threads.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 1 (default)
• Since: 6.8.0

jobExecutor.timerRetryInterval.seconds

• Module: cmas-workflow-engine
• Description: Determines how long job executor thread will wait after job execution error.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 10 (default)
• Since: 6.8.0

jobExecutor.txTimeout.seconds

• Module: cmas-workflow-engine
• Description: Transaction timeout used for job execution.
• Type: integer
• Restart required: no
• System: yes
• Optional: yes
• Example value: 60 (default)
• Since: 6.8.0

cmweb-server-adapter (module)

automatic.booking.enabled

• Module: cmweb-server-adapter
• Description: If enabled, time spend on creating comment/e-mail will be measured and automatic time booking will be added.
• Type: boolean
• Restart required: no
• System: yes
• Optional: yes
• Example value: true
• Since: 6.9.4.2

checkUserOnlineIntervalInSeconds

• Module: cmweb-server-adapter
• Description: The interval in seconds to check which users are online (default 180sec = 3min).
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 180
• Since: 6.0

cmoffice.enabled

• Module: cmweb-server-adapter
• Description: Flag if CM.Doc (former CM/Office) is enabled.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.4.0

commentRequiredForTicketCreation

• Module: cmweb-server-adapter
• Description: Flag if comment is a required field for ticket creation.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: true (default)
• Since: 6.2.0

customizationVersion

• Module: cmweb-server-adapter
• Description:
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: cd58453e-f3cc-4538-8030-d15e8796a4a7
• Since: 6.5.0

data.optimization

• Module: cmweb-server-adapter
• Description: Defines optimization to be applied on response data. So far, the following values are supported (for setting more than one value, separate values by '|'): MINIFICATION and COMPRESSION. MINIFICATION minifies HTML data by e.g. stripping whitespaces and comments. COMPRESSION applies gzip compression to HTTP response. (Note: If you are running in cluster mode and want to test different configurations in parallel, you can set different values for each cluster node by specifying property data.optimization.nodeId to override default property.)
• Type: string
• Restart required: COMPRESSION can be switched on/off without restart, MINIFICATION requires restart.
• System: yes
• Optional: yes
• Example value: MINIFICATION|COMPRESSION

defaultContentEntryClassName

• Module: cmweb-server-adapter
• Description: Default text class for new ACIMs.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: default_class
• Since: 6.3.0

defaultNumberOfCustomFieldsColumns

• Module: cmweb-server-adapter
• Description: Default number of columns for Custom Fields.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 3
• Since: 6.2.0

diffTrackingEnabled

• Module: cmweb-server-adapter
• Description: Defines if parallel editing of a ticket by different engineers should be possible. Default is true.
• Type: boolean
• Restart required: no
• System:
• Optional:
• Example value: true
• Since: 6.10.1

favoritesSizeLimit

• Module: cmweb-server-adapter
• Description: Maximum number of items in Favorites list.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 10
• Since: 6.0

globalSearchResultSizeLimit

• Module: cmweb-server-adapter
• Description: Maximum number of items in Quick Search result.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 10
• Since: 6.0

helpFilePath

• Module: cmweb-server-adapter
• Description: URL for online help. If not empty, Help button is displayed in Web Client.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: http://www.consol.de
• Since: 6.2.1

hideTicketSubject

• Module: cmweb-server-adapter
• Description: If set to true, ticket subject is hidden.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.2.1

mail.from

• Module: cmweb-server-adapter
• Description: Use this address if set instead of engineer e-mail address during e-mail conversation.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.1.2

mail.reply.to

• Module: cmweb-server-adapter
• Description: When set, Web Client will display REPLY-TO-field on e-mail send, prefilled with this value.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.0.1

Please read the detailed information about ConSol CM REPLY-TO-addresses in section Scripts of Type E-Mail.

mailTemplateAboveQuotedText

• Module: cmweb-server-adapter
• Description: Indicates behavior of e-mail template in the Ticket E-Mail Editor when another e-mail is quoted, i.e. forwarded or replied to.
• Type: boolean
• Restart required: no
• System: yes
• Optional: no
• Example value: false
• Since: 6.2.4

maxSizePerPagemapInMegaBytes

• Module: cmweb-server-adapter
• Description: Maximum size (in MB) for each Wicket pagemap.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 15
• Since: 6.3.5

pagemapLockDurationInSeconds

• Module: cmweb-server-adapter
• Description: Number of seconds to pass before pagemap is considered to be locked for too long.
• Type: integer
• Restart required: yes
• System: yes
• Optional: yes
• Example value: 60
• Since: 6.7.3

postActivityExecutionScriptName

• Module: cmweb-server-adapter
• Description: Defines the name for the script which should be executed after every workflow activity, see section PostActivityExecutionScript. If no script should be executed, leave the value empty.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: postActivityExecutionHandler
• Since: 6.2.0

queuesExcludedFromGS

• Module: cmweb-server-adapter
• Description: Comma-separated list of queue names which are excluded from Quick Search.
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.0

rememberMeLifetimeInMinutes

• Module: cmweb-server-adapter
• Description: Lifetime for remember me in minutes.
• Type: integer
• Restart required: yes
• System: yes
• Optional: no
• Example value: 1440
• Since: 6.0

request.scope.transaction

• Module: cmweb-server-adapter
• Description: It allows to disable request scope transaction. By default one transaction is used per request. Setting this property to false there will cause one transaction per service method invocation.
• Type: boolean
• Restart required: yes
• System: yes
• Optional: yes
• Example value: true
• Since: 6.8.1

searchPageSize

• Module: cmweb-server-adapter
• Description: Default page size for search results.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 20
• Since: 6.0

searchPageSizeOptions

• Module: cmweb-server-adapter
• Description: Options for page size for search results.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: 10|20|30|40|50|75|100
• Since: 6.0

serverPoolingInterval

• Module: cmweb-server-adapter
• Description:
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 5
• Since: 6.1.0

supportEmail

• Module: cmweb-server-adapter
• Description:
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Since: 6.0

themeOverlay

• Module: cmweb-server-adapter
• Description: Name of used theme overlay
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: consolINT
• Since: 6.0

ticketListRefreshIntervalInSeconds

• Module: cmweb-server-adapter
• Description: Refresh interval for ticket list (in seconds).
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 180
• Since: 6.0

ticketListSizeLimit

• Module: cmweb-server-adapter
• Description: Maximum number of tickets in ticket list.
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 100
• Since: 6.0

unitIndexSearchResultSizeLimit

• Module: cmweb-server-adapter
• Description: Maximum number of units in unit search result (e.g. when searching for contact).
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 5
• Since: 6.0

urlLogoutPath

• Module: cmweb-server-adapter
• Description: URL which is used when user logs out. (If no value is set, logout leads to login-mask.)
• Type: string
• Restart required: no
• System: yes
• Optional: yes
• Example value: http://intranet.consol.de
• Since: 6.3.1

webSessionTimeoutInMinutes

• Module: cmweb-server-adapter
• Description: Session timeout in minutes.
• Type: integer
• Restart required: yes
• System: yes
• Optional: no
• Example value: 180
• Removed in: 6.7.1
• Replaced by: cmas-core-server, server.session.timeout

wicketAjaxRequestHeaderFilterEnabled

• Module: cmweb-server-adapter
• Description: This enables filter for Wicket AJAX requests, coming from stale pages with Wicket 1.4 scripting (CM pre-6.8.0), after update to CM6 post-6.8.0.
• Type: boolean
• Restart required: yes
• System: yes
• Optional: yes
• Example value: false
• Since: 6.8.1

cmas-workflow-jbpm (module)

fetchLock.interval

• Module: cmas-workflow-jbpm
• Description:
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 5000
• Removed in: 6.8.0

jobExecutor.idleInterval

• Module: cmas-workflow-jbpm
• Description:
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 45000
• Removed in: 6.8.0
• Replaced by: jobExecutor.idleInterval.seconds

jobExecutor.jobExecuteRetryNumber

• Module: cmas-workflow-jbpm
• Description:
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 5
• Removed in: 6.8.0
• Replaced by: jobExecutor.jobMaxRetries

jobExecutor.timerRetryInterval

• Module: cmas-workflow-jbpm
• Description:
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 10000
• Removed in: 6.8.0
• Replaced by: jobExecutor.timerRetryInterval.seconds

mail.sender.address

• Module: cmas-workflow-jbpm
• Description: FROM-address for e-mails from the workflow engine.
• Type: string
• Restart required: no
• System: yes
• Optional: no
• Example value: myuser@consol.de
• Removed in: 6.8.0
• Replaced by: jobExecutor.mailFrom

outdated.lock.age

• Module: cmas-workflow-jbpm
• Description:
• Type: integer
• Restart required: no
• System: yes
• Optional: no
• Example value: 60000
• Removed in: 6.8.0
• Replaced by: cmas-workflow-engine, jobExecutor.lockTimeout.seconds

refreshTimeInCaseOfConcurrentRememberMeRequests

• Module: cmas-workflow-jbpm
• Description: It sets the refresh time (in seconds) after which page will be reloaded in case of concurrent remember me requests. This feature prevents one user from occupying many licenses. Please increase that time if sessions are still occupying.
• Type: integer
• Restart required: yes
• System: yes
• Optional: yes
• Example value: 5
• Since: 6.8.2