Ticket Data Model and GUI Design Section
In this section, you will learn how to define the data model for ticket data, thus this is about ticket field definition and the positioning of the ticket fields on the Web Client GUI. However, some of the data structures (enums, MLAs) might also be used for customer fields and resource fields as described in sections Customer Field Management and GUI Design for Customer Data and CM.Resource Pool - Setting Up the Basic Resource Model. The Web Client Dashboard, a new feature in versions as of 6.9.4, is included, as well as the Page Customization, a powerful mechanism to configure the layout and functionalities of the Web Client.
Furthermore you will learn how to configure labels which are displayed in the Web Client.
In this section, the following topics are covered: