Configuration of the Graphical Representation of Relations

Configuration of the Graphical Display in Standard Mode

In several locations of the ConSol CM Web Client, relations between objects can be established and are displayed: 

• On the ticket page
  • Relationen of the ticket to one or more customers
  • Relations of the ticket to other tickets (references or parent/child relations)
  • Relations of the ticket to one or more resources (if CM/Resource Pool is active)
• On the company page: 
  • Relations of the company to tickets
  • Relation of the company to (its) contacts
  • Relations of the company to other customers (contacts, companies)
  • Relations of the company to one or more resources (if CM/Resource Pool is active)
• On the contact page: 
  • Relations of the contact to tickets
  • Relations of the contact to other customers (contacts, companies) 
  • Relations of the contact to one or more resources (if CM/Resource Pool is active)

If CM/Resource Pool is active:

• On the resource page: 
  • Relations of the resource to one or more other resources
  • Relations of the resource to customers (contacts, companies) 
  • Relations of the resource to tickets

The relations can be displayed as list and as graph. The list display is activated per default and cannot be switched off. The graph view can be additionally activated using page customization. If it is activated, the engineer can select between list and graph view.

Figure 192: ConSol CM Web Client - Resource page of a printer: Related tickets section in list mode

Figure 193: ConSol CM Web Client - Resource page of a printer: Related tickets section in graph mode

The graph view has to be activated for each section (see list above) separately. It is configured using page customization attributes. Please see section Page Customization for the Graphical Representation of Relations for a detailed explanation of the configuration.

Configuration of More Relation Displays - Expert Mode

In addition to the standard relations sections in ticket, customer, and resource pages, an additional section can be displayed on each of these pages. In this section, a relations graph can be displayed which is implemented specifically for the system and is based on a script. Please see section Page Customization for the Graphical Representation of Relations for a detailed explanation of the configuration.