Recent changes widgets

Widgets showing recent changes are configured in the type recentChangesWidget or one of its subitems. The list of the excludedHistoryTypes shows which actions qualify as a recent change.

Available attributes:

• Localizations (localization):
  
  String. The localized title of the widget.See Localizing widget text.
• Title (title):
  
  String. The title shown in the header bar.
• Visible (visible):
  Boolean. Determines whether the widget is shown (true) or not (false).
• Excluded changes (excludedHistoryTypes):
  String. The history entry types which should be excluded from the listing as a change. The value is entered as a comma-separated list of the following entry type identifiers:
  • “OPEN”: The case has been created.
  • “REOPEN”: The case has been re-opened.
  • “UPDATE”: The case has been updated.
  • “SUBJECT_CHANGE”: The case subject has been updated.
  • “ENGINEER_CHANGE”: The assigned user has been changed.
  • “TICKET_USER_ADDED”: A participant has been added.
  • “TICKET_USER_REMOVED”: A participant has been removed.
  • “TICKET_USER_MOVED”: A participant function has been changed from one function to another.
  • “QUEUE_CHANGE”: The case’s queue has been changed.
  • “ACTIVITY_CHANGE”: The case status has changed.
  • “TRANSFERED_TO_ACTIVITY”: The case has been transferred to another activity.
  • “CONTENT_ADD”: New case content has been added.
  • “ATTACHMENT_DELETE”: Case attachment has been deleted.
  • “ATTACHMENT_UNDO_DELETION”: The case attachment deletion has been undone.
  • “EMAIL_ATTACHMENT_DELETE”: An attachment was deleted from an email.
  • “EMAIL_ATTACHMENT_UNDO_DELETION”: An email attachment deletion has been undone.
  • “BOOKING”: A time booking has been added.
  • “CONTACT_ADD”: A contact has been added to the case .
  • “CONTACT_REMOVE”: A contact has been removed from the case .
  • “CONTACTROLE_SWAP”: The contact role in the case has been changed.
  • “CONTACTROLE_UPDATE”: The contact role in the case has been updated.
  • “TRANSFERRED_TO_CONTACT”: The case has been transferred to a new contact.
  • “TICKETRELATION_CREATE”: A case relation has been created.
  • “TICKETRELATION_REMOVE”: A case relation has been removed.
  • “TICKETRELATION_UPDATE”: A case relation has been updated.
  • “TICKETRELATION_MOVE”: A case relation has been changed from one relation type to another
  • “RESOURCE_RELATION_CREATED”: A resource relation has been created.
  • “RESOURCE_RELATION_UPDATED”: A resource relation has been updated.
  • “RESOURCE_RELATION_REMOVED”: A resource relation has been removed.
  • “RESOURCE_ON_THE_FLY_RELATION_CREATED”: An on-the-fly resource relation has been created.
  • “RESOURCE_ON_THE_FLY_RELATION_UPDATED”: An on-the-fly resource relation has been updated.
  • “RESOURCE_ON_THE_FLY_RELATION_REMOVED”: An on-the-fly resource relation has been removed.
• Excluded queues (excludedQueues):
  String. A comma-separated list of queues identified by their technical names. The named queues and their cases will be excluded from the listing in the widget.
• Max. number of items (maxItems):
  Integer. The maximum number of items shown in the widget's main view