This chapter discusses the following:
To log in to the Web Client you need an engineer account. It includes a user name and a password. You receive your user name and password from your CM administrator. If you log in to the Web Client for the first time, you should change the password that was given to you to a password that you created yourself.
Exception: If you are logged in automatically via Single Sign-On or log in using LDAP, you cannot change your password in the Web Client.
The time period between your Web Client login and logout is called a session. A session timeout occurs when you stay inactive for a certain period of time, whose length is configured by your administrator. You will be logged out automatically and your workspace will be deleted.
If you want to be re-logged in automatically after a session timeout, you have to select the Remember me checkbox. In this case you do not have to enter your user name and password again after an automatic logout until you manually log out using the Logout button in the Web Client. An automatic logout happens due to a session timeout, after you closed your browser, or when you restart your computer.
Since the automatic re-login is controlled via cookie, it only works
Please bear in mind that although you are automatically logged in again, your workspace will still be empty, as it is deleted when a session timeout occurs.
Depending on the individual configuration of your Web Client, you can use one of the following login methods:
Your CM administrator can tell you which login method to use.
Please proceed as follows to log in to the Web Client using your user name and password:
The password is case-sensitive, so please make sure you enter upper and lower case letters correctly.
If you forgot your password, you can reset it using the Forgot your password? link.
The login via LDAP is performed the same way as the login using your user name and password. The only difference is that in this case the password is stored in an external directory and the Web Client accesses this directory. This enables you to use the same user name and password for the Web Client as you use for, e.g., the company's intranet. Since the password is stored in an external directory, you cannot change it on your engineer profile page in the Web Client.
Login via LDAP requires a special configuration and the interaction of multiple IT systems. Therefore, LDAP login is only possible when your system was explicitly configured to support this option.
To log in to the Web Client using Single Sign-On, enter the URL of the Web Client into your browser. You will be logged in automatically using your Windows user account. Please refer to section Troubleshooting, if you want to log in with a different user name than the automatically used one.
Single Sign-On uses your Windows user account data to log you in to the Web Client. This requires a special configuration and the interaction of multiple IT systems. Therefore, Single Sign-On is only possible if your system was explicitly configured to support this option.
You should log out when you stop using the Web Client. This is because you block one of the available concurrent licenses while you are logged in. To do so, click the Logout button located above the main menu, next to your name. Please bear in mind that your workspace is deleted when you log out of the Web Client. You are logged out automatically when a session timeout occurs.
Figure 5: Logout button