Usability improvements for the Web Admin Suite
The following usability improvements for the Web Admin Suite have been made.
Case creation tiles section of portal configuration improved (#662866, #664916)
The Case creation tiles section of the Portal configurations page has been enhanced:
- A New tile button is shown next to existing buttons when the section in empty. Previously, a small + icon was displayed in this situation, which could lead to users thinking that they had to add tabs or lists first.
- When changing the queue for an existing tile, the icon and color settings are now retained instead of reverting to the queue defaults. This ensures that any customizations made to the tile's appearance are preserved during queue changes.
- Two new icons have been added to the set of default icons available for selection
- The Select icon dialog has been extended by a download feature, so that the user can download existing icons.
Custom export for queues enhanced (#663701)
The custom export when selecting a queue and the With all dependent entities checkbox has been enhanced to avoid including unrelated data:
- Resource models are only exported if they are directly related to the queue or one of its customer groups.
- Contact roles are only exported if the queue has customers.
Styling for support ticket attachments improved (#664099)
The styling of the attachments section in the Create / Update support ticket dialog on the Troubleshooting page of the Web Admin Suite has been enhanced to provide a more consistent and visually appealing user experience when managing attachments for support tickets.
URL field for default portal configuration not editable (#664617)
The field URL of CM/Track instance for the default portal configuration TrackV3 is now read-only because it should not be edited, as this configuration is used by default for all URLs which do not have a dedicated one and does not need to be mapped. An informational message explaining why the field is read-only is now displayed below.
Multiselect in search enabled by default for enums (#664733)
When creating a new data field of the type Enumerated list, the setting Multiselect in search enabled is now set to true by default. This makes the useful feature of allowing to select several values for enum fields in the detail search more visible.
Labels for DWH administrations improved (#664765)
Several labels on the Administration page have been change to make it easier to understand their meaning:
- CM status -> Status data transfer
- CM progress -> Progress data transfer (CM side)
- CMRF status -> Status data processing
- CMRF progress -> Progress data processing (CMRF side)
- Active -> Running
Case fields section of portal configurations improved (#664782)
The field group selector in the Case fields section of the Portal configurations page has been renamed to Add field group to layout to clarify its purpose. In addition, field groups can no longer be removed from the layout by simply deselecting them in the dropdown. Instead, the user now has to click the Delete group layout icon next to the field group. This prevents users from accidentally removing field groups from their portal configuration.
Sorting of import results (#665160)
The Import results section of the Import page of the Web Admin Suite has been improved by displaying the warning messages from the scene import in chronological order, so that the users can easily follow the sequence of events during the import process.
Persistent zoom and position settings for each workflow (#665189)
The workflow editor on the Workflows page of the Web Admin Suite has been enhanced to retain individual zoom levels and scroll positions for each workflow tab. This ensures that when users return to a previously viewed workflow, it will display with the same zoom level and position as before, enhancing the user experience and efficiency when managing multiple workflows.
Wordings of general settings of portal configurations improved (#665210)
The wording of the password reset options in the General settings section of the Portal configurations page has been adjusted to make it easier to unterstand their meaning:
- Users cannot reset their passwords on the sign-in page has been changed to No password reset on the sign-in page
- Users cannot change their passwords has been changed to No password change for logged in users
Layout of case fields section of portal configuration improved (#665362)
The Case fields section of the Portal configurations page has been improved so that longer field group names can be distinguished. The fields with the group names have been enlarged and tooltips which show the full group name on hover have been added.
Filter for assigned entities improved (#665422)
The transfer list components, used for example to assign fields to forms or data models, have been enhanced by adding the search filter from the Available section to the Assigned section, so that the user can easily locate an assigned entity which needs to be removed or adjusted.
This change has been applied to the following pages:
- Queues: Case fields
- Search, Contact, and Resource forms: Fields
- Contact models: Field groups of the person or company
- Customer groups: Manual and search actions
- Resource models: Field groups of the resource types
- Resource relations: Relations targets
The icons to sort the entities are disabled when a filter is applied.
Button text in welcome dialog improved (#665461)
The button to close the modal window which is displayed after logging in to the Web Admin Suite when there is no configuration yet, has been changed from Cancel to Get started to make it more user-friendly.