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Version: 6.18 (draft)

Bugs fixes

The following defects have been corrected in this major ConSol CM version 6.18.0.

6.18.0.0​

#653093 - Not possible to add case relation with longer note​

When attempting to add a case relation with a multi-line note from a case in the Web Client, the note disappeared upon clicking the Add relation button. This problem has been solved, and it is now possible to add case relations with multi-line notes.

#657923 - Error when selecting template with empty referenced template​

An error message was shown when the user selected a text template on the case page of the Web Client if a script which returned an empty string was included in the template. This problem has been solved, and text templates with empty content can now be merged without errors.

#663003 - Invalid logs when finishing sessions with 'End my other sessions' button​

In the Web Client, when clicking the End my other sessions button, an incorrect log entry about finished sessions due to a password change was generated, even if no sessions were ended. This problem has been solved, and now the log entry is only created when sessions are actually ended, and it does not mention a password change anymore.

#663161 - Attachments from original email not included in forwarded email​

When forwarding an outgoing email with attachments in the Web Client, the attachments from the original email were not preselected in the Attachments field of the forwarded email. This problem has been solved and the attachments from the original email are now preselected when forwarding the email as long as they do not come from templates.

#664270 - API change to closed case leads to lost closed date​

The close date of a closed case was incorrectly removed when the case was modified by script due to a trigger which acted as an interrupt. This issue has been resolved, and the closed date is now preserved unless the case is reopened.

#664303 - Incorrect last modification date after template import​

When importing templates from a scene to a ConSol CM system, the last modification date of the template was incorrectly set to the current date, so that all imported templates had the date of the import set as last modification date. This problem has been solved and now the original last modification date of the template from the import file is used instead.

#664328 - License reusage feature after closing browser not working​

The license reusage feature, which was designed to optimize license usage by reusing open server sessions when a user closes the browser and logs in again in the same browser shortly afterwards, was not functioning correctly unless the Remember me option was selected. This issue has been resolved, and the feature now correctly reuses the existing server session without consuming an additional license.

#664360 - Deactivated resource category is activated after update​

When modifying a deactivated resource category on the Resource models page of the Web Admin Suite and saving the changes by clicking the Update category button, the resource category was activated. This problem has been solved, and deactivated resource categories now remain deactivated after updates.

#664388 - Incorrect mime type assignment for email responses​

When polling emails which contained inline images with complex Content-ID values, the Content-Type was incorrectly overwritten to text/plain during the image upload process. Therefore, the embedded images were not included correctly when responding to such an email in the Web Client. This issue has been resolved, and the existing mime type is now preserved, ensuring correct image display in email responses.

#664398 - Exception due to template loop​

When editing a template in the Web Client and adding an include or script that references the template itself, an exception occurred and the application crashed. This problem has been solved, and templates which reference themselves in a loop can now be saved and do not cause exceptions anymore.

#664548 - Search favorites not saved with Enter key​

In the Web Client, when performing a detail search and attempting to save it as a favorite by typing a name and pressing the Enter key instead of clicking the Add to favorites button, the Name your search dialogue closed without properly saving the search. This problem has been solved, and now pressing the Enter key correctly saves the search as a favorite.

#664631 - Not possible to reopen cases waiting for transfer​

Cases which were closed in older versions of ConSol CM could be flagged as waiting for transfer during the deployment of a new workflow version, which prevented them from being reopened. This issue has been resolved by removing this flag on update, ensuring these cases can be reopened without issues.

#664647 - Unneeded create option in send email dialog​

When typing the name of a non-existing template in the Email template field of the Send email dialog of the Admin Suite, an option to create a template with this name was displayed. Nevertheless, the window to create a template was not shown. This problem has been solved by removing the create template option, as it is not needed because the user can directly enter the email text in the field below.

#664956 - Exception when deleted contact is used in autocomplete field​

When a contact which is referenced in a scripted autocomplete field in a case is deleted, it could happen that an exception occurred when trying to open the case in the Web Client. This issue has been resolved, and cases can now be opened without error even if a deleted contact is set as a value for a scripted autocomplete field.

#665329 - Error when closing selector before results are rendered​

When closing a selector dropdown immediately after opening it in the Web Client an error occurred and the page became unresponsive. This problem has been solved and the page now remains responsive when the dropdown is closed immediately after opening it.