Bugs fixes
The following defects have been corrected in this major ConSol CM version 6.18.1.
6.18.1.0
#625603 - Detail search ignores invalid queue and customer group combination
In the Web Client, when performing a detail search with a combination of a queue and a customer group, the queue criterion was ignored if the customer group was not assigned to the queue, resulting in cases from other queues being displayed in the search results. This problem has been solved, and the detail search now correctly respects both the queue and the customer group, returning no results for invalid combinations.
#662154 - Wrong password expiry message for basic authentication
When using basic authentication an old version of the password expired message was shown when the users had to change their passwords. This problem has been solved and the new message The validity of your password has expired. Please choose a new password. is used now.
#665035 - Unable to import license with umlauts in contract party
When attempting to import a license with umlauts in the contract party on the License page of the Web Admin Suite, an error message that the license was invalid appeared. This problem has been resolved and licenses can now contain special characters in the contract party.
#665070 - Excessive warning messages in script and template import
When importing a scene containing scripts and templates whose last modification dates were identical in the scene and on the target system, warning messages about not imported scripts and templates were displayed in the Import results although this situation does not represent a problem. This issue has been resolved, and there are no warning messages when the last modification dates are identical anymore.
#665128 - Changing from address for password reset email required a server restart
Changing the from address for outgoing emails for the password reset mechanism required a server restart to take effect. This problem has been solved and the from address for password reset emails can be changed without restarting the server now.
#665144 - Unneeded error in the log files
When a validation error, implemented in the business process, occurred in CM/Track a long error message with 400 Bad Request was written to the log files, which is incorrect because a validation error is an expected situation. This problem has been solved and validation errors occurring in CM/Track are now logged on INFO level.
#665195 - Contact update not called after anonymization in live mode
When anonymizing a contact in the Web Client while running the DWH in life mode, the contact update was not triggered, resulting in the anonymized data not being removed from the data warehouse. This problem has been solved, and information about the anonymization is now correctly sent to the DWH in live mode.
#665331 - Change to resource in script not transferred to DWH
When values of resource fields are changed in a script without explicitly calling the update() method on the resource, the change was not transferred to the data warehouse although the live mode was working. This problem has been solved and changes to resource fields are now correctly transferred to the DWH also when performed via script.
#665377 - Wrong styling of date fields
The styling of date / time fields in the edit mode in the Web Client was incorrect, resulting in inconsistent height and spacing compared to other input fields. This problem has been solved, ensuring a consistent display of date / time fields with other inputs.
#665379 - Wrong font size in case list link
The Unassigned cases link, which is shown at the bottom of the case list in the Web Client when there is a filter for own cases applied, had a too big font size. This problem has been solved and the font size is now aligned with other headings in the case list.
#665396 - Concurrent modification banner not triggered for rich text templates
When changing standard templates or managing templates groups on the Rich text templates page of the Web Admin Suite, the warning message that the data needs to be reloaded was not shown for other users working with rich text templates. This problem has been solved, and the concurrent modification banner is now correctly displayed, informing users to reload data.
#665448 - Incorrect message about rich text template availability
The message on the Availability tab of the Rich text templates page in Web Admin Suite incorrectly stated that the template was not available in any queue if an overridable context was defined, although the template was displayed after clicking the Show all button in the Web Client. This issue has been resolved by changing the message to a yellow when with the list of queues where the template can be used after clicking the Show all button.
#665455 - Headline styles not applied correctly in rich text editor
The headline styling applied when using the rich-text editor in the Web Client was incorrect so that the headlines were shown too large during editing. This problem has been solved ensuring a consistent appearance across edit and view modes.
#665478 - Incorrect case ID in autocomplete and prefill scripts
When using autocomplete scripts in CM/Track V3, and prefill scripts for activity forms in the Web Client and CM/Track V3, the case ID was 0 in the script context. This problem has been resolved, and the case ID is now correctly set in both the autocomplete scripts and prefill scripts for CM/Track V3 and the Web Client.
#665500 - Misplaced asterisk when transferring contact data
When transferring contact data in the Web Client, the asterisk indicating that it is mandatory to select a contact to which the data should be transferred was placed below the respective field instead of to its right. This problem has been solved, and the asterisk is now correctly positioned next to the selector in the Transfer data panel.
#665561 - Technical path displayed instead of localized name
In the Web Client, it could happen that the technical path was shown instead of the localized label for different workflow elements, such as overlays or workflow activities, after a server restart. This issue has been resolved and the cache for localized elements now works properly so that no technical paths are displayed for workflow elements anymore.
#665639 - Wrong display of plain text emails in CM/Track V3
The content of text/plain emails was interpreted as HTML in the case history of CM/Track V3. This problem has been solved, and plain text emails are now properly escaped, ensuring that the content is displayed as source code rather than interpreted HTML.
#665647 - Target not updated correctly after copying a resource relation
When copying a relation on the Resource relations page in the Web Admin Suite and changing its target, the new target was not saved, and the original target was retained instead. This problem has been solved, and the target is now correctly saved when a resource relation is copied and modified.
#665649 - Deactivated relations displayed
In the Web Client, deactivated resource-case relations were displayed on the resource page even when there were no existing relations. This problem has been solved, and the header of deactivated resource relations is now displayed only when relations already exist.
#665673 - Unused contact data loaded with activity forms
Unneeded contact data was loaded for activity forms in CM/Track V3 resulting in warnings about missing permissions written to the log files when the user did not have permission to the main contact's data. This issue has been resolved by ensuring that contact data is only fetched if the activity form contains contact fields.
#665689 - Cannot create webhooks in a cluster environment
Attempting to create a webhook on the Webhooks page of the Web Admin Suite in a cluster environment resulted in an error due to improper handling of script creation events across cluster nodes. This problem has been resolved and webhook creation works properly in clusters now.
#665768 - Image styling lost in CM/Track
When images in comments in the case history were resized in the Web Client, they appeared in their original size in CM/Track V3 because style definitions were lost. This problem has been solved, and images now retain their resized dimensions and style parameters, ensuring consistent display across the Web Client and CM/Track.
#665807 - Variable formatting ignored
When editing rich text templates on the Rich text templates page of the Web Admin Suite and applying some formatting to variables, the formatting was ignored in the Web Client. This problem has been resolved, and variables can now be formatted as other parts of the text.
#665825 - Indexed autocomplete fields not sortable in detail search
When adding a column with an autocomplete field to the results of a detail search in the Web Client, the table could not be sorted by the column although the field was indexed This problem has been solved, and autocomplete fields are now sortable in the detail search.
#665829 - Wrong message for errors in manual actions
When executing a manual action that throws an exception in the Web Client, users were redirected to the overview page with a yellow message indicating that they should repeat the operation, instead of remaining on the page and seeing a red error message. This problem has been solved and red error messages are now shown when a manual action results in an exception.
#665835 - Confirm button enabled unexpectedly in user management
When attempting to delete or deactivate a user on the Users page of the Web Admin Suite, the Confirm button was still enabled when a user to whom the cases should be assigned was selected and removed again. This issue has been resolved, and the Confirm button is now only enabled when a user is selected as a transfer target.
#665841 - Attachment with uppercase filename extension rejected
When attempting to upload an attachment with an uppercase filename extension in CM/Track V3, the attachment was rejected even if the lowercase version of the extension was allowed in the system property attachment.allowed.types of the module cmas-core-server. This problem has been solved, and attachments with uppercase filename extensions are now accepted in CM/Track V3.
#665874 - Dependent autocomplete fields did not work in activity forms
When an autocomplete field from a field group which was not assigned to the queue of the case was used in an activity form in CM/Track V3, it was not possible to offer context-dependent values in the autocomplete field. This problem has been solved and the values of autocomplete fields can now be context-dependent in activity forms even though their field group is not assigned to the queue.
#666000 - Not possible to use self-hosted OpenAI models directly
It was not possible to connect directly to a self-hosted OpenAI model configured on the LLM connections page of the Web Admin Suite. A custom script had to be used instead. This problem has been solved and self-hosted OpenAI models can now be used directly without a custom script.
#666001 - Light bulb icon misaligned in empty attachments section
The light bulb icon in the empty attachments section of the Web Client was too small and misplaced due to a CSS rule affecting its vertical alignment. This problem has been solved, ensuring the icon is now correctly aligned.
#666012 - Error when accessing data fields or templates
When accessing data fields or rich text templates in the Web Admin Suite, an error occurred when a rich text template which referenced a technical template existed. This problem has been resolved and this situation does no cause errors anymore.
#666037 - Case creation date variable not resolved correctly in template
When using a rich text templates during case creation, the variable for the case creation date was not resolved correctly, leading to errors in logs and incorrect template rendering in the Web Client or in automatic emails. This issue has been resolved, and the case creation date variable now resolves correctly.
#666052 - Not possible to switch to create mode for case field layout in portal configuration
When the case field layout defined for the create mode in the Case fields section of the Portal configurations page of the Web Admin Suite contained an error, it was not possible to switch to the create mode to solve because the validation message blocked the section. This problem has been solved, and it is now possible to switch between view and create mode even when there are errors in invisible field groups in one of them.
#666055 - Deletion of scripts fails
When attempting to delete a script in the Web Admin Suite, an error occurred if autocomplete fields which had no script assigned existed. This problem has been resolved, and scripts can now be deleted even if some autocomplete fields are misconfigured.
#666056 - Overlap in workflow development mode
When the development mode was active on the Workflows page of the Web Admin Suite, the language selector did not have enough space and overlapped its icon, making it difficult for users to access the language selector. This problem has been solved, and the language selector is now fully visible in development mode.
#666068 - Wrong design on password reset screen
The font size of the information text displayed on the Web Client page where users can reset their passwords was too large and the panel with the text and fields was not centered on the page. These problems have been resolved and the design of the password reset screen is now consistent with the login screen.
#666097 - Template images broken for users with only template permissions
On the Rich text templates page of the Web Admin Suite, users which did not have full administrator permissions, but only the Manage templates permission, could not see the images included in templates. This problem has been resolved, and users can now view template images correctly if they have only template management permissions.
#666171 - Small layout problems
The Localized name heading when creating or editing a tile on the Portal configurations page of the Web Admin Suite did not have the heading styling. In addition, two problems existed on the Workflows page: the area with the workflow elements did not have enough padding on the left and the hand icon in the activity toolbar was too big. These small problems have been solved.
#666333 - Template administrators cannot update all template types
Users with only template administration permissions were unable to update includes, scripts, and text blocks on the Rich text templates page of the Web Admin Suite. This problem has been resolved, and such users can now update all kinds of templates.
#666371 - Variable values erased if escalation date variable was used
If a rich text template contained the Escalation date variable, all other variables in the template were cleared when using the template in the Web Client. This problem has been solved and the escalation date variable now works correctly.
#666494 - Not possible to log in after arrival of mail without from address
When an email without a From address was received and created an entry in the recent changes widget of the Web Client, it was not possible to log in to the *Web Client due to an unhandled exception. This problem has been solved and the recent changes widget now handles such emails correctly.
#666535 - Some links displayed in black color
In the Web Client, some links, such as links in URL fields, were incorrectly displayed in black, making it hard for the users to detect them. This problem has been solved, and all links are now displayed in blue.
#666603 - Bulk actions displayed in two lines on smaller screens
When working with a smaller screen and selecting the checkbox of a table row while the details panel of a page in the Web Admin Suite is open, the bulk actions were displayed in two lines, causing overlaps. This problem has been solved and bulk actions are displayed in a single line on small screens now. In addition, spacing and alignment in tables has been improved.