Login and logout

Terms and concepts

User account

To log in to the Web Client you need a user account. It includes a user name and a password. You receive your user name and password from your CM administrator. If you log in to the Web Client for the first time, you should change the password that was given to you to a password that you created yourself.

Exception: If you are logged in automatically via Single Sign-On or log in using LDAP, you cannot change your password in the Web Client.

Session

The time period between your Web Client login and logout is called a session. A session timeout occurs when you stay inactive for a certain period of time, whose length is configured by your administrator. You will be logged out automatically and your Workspace will be deleted.

Depending on the system configuration, a warning message might be displayed before you are logged out due to a session timeout. In this case, you can click Yes, extend my session to avoid being logged out.

If you want to be re-logged in automatically after a session timeout, you have to select the Remember me checkbox. In this case you do not have to enter your user name and password again after an automatic logout until you manually log out using the Logout button in the Web Client. An automatic logout happens due to a session timeout, after you closed your browser, or when you restart your computer.

Since the automatic re-login is controlled via cookie, it only works

on the computer you used for your initial login to the Web Client.
with the browser you used for your initial login to the Web Client.
as long as you do not delete the cookies for this browser.
until you manually log out via the Logout button (this deletes the Remember me cookie).

Please bear in mind that although you are automatically logged in again, your Workspace will still be empty, as it is deleted when a session timeout occurs.

If you log in in two different browsers at once, two sessions are opened and you use two licenses. In this case, a message is displayed in the Web Client. You can close the other sessions by clicking the button End my other sessions in the message. Alternatively, you can close your other open sessions in the user profile, see Active sessions.

Login methods

Depending on the individual configuration of your Web Client, you can use one of the following login methods:

Your CM administrator can tell you which login method to use.

Logging in with user name and password

Please proceed as follows to log in to the Web Client using your user name and password:

Enter the URL of the Web Client into your browser. If you do not know the URL, please ask your CM administrator.
Enter your user name and password.
Optional: Select the Remember me checkbox if you want to be logged in automatically after a session timeout.
Click the Sign in button.

The password is case-sensitive, so please make sure you enter upper and lower case letters correctly.

If you forgot your password, you can reset it using the Forgot your password? link.

Logging in using LDAP

The login via LDAP is performed the same way as the login with user name and password. The only difference is that in this case the password is stored in an external directory and the Web Client accesses this directory. This enables you to use the same user name and password for the Web Client as you use for, e.g., the company's intranet. Since the password is stored in an external directory, you cannot change it on your user profile page in the Web Client.

Login via LDAP requires a special configuration and the interaction of multiple IT systems. Therefore, LDAP login is only possible when your system was explicitly configured to support this option.

Logging in using Single Sign-On

To log in to the Web Client using Single Sign-On, enter the URL of the Web Client into your browser. You will be logged in automatically using your Windows user account. Please refer to section Troubleshooting, if you want to log in with a different user name than the automatically used one.

Single Sign-On uses your Windows user account data to log you in to the Web Client. This requires a special configuration and the interaction of multiple IT systems. Therefore, Single Sign-On is only possible if your system was explicitly configured to support this option.

Logging out

You should log out when you stop using the Web Client. This is because you block one of the available concurrent licenses while you are logged in. To do so, click the Logout button located above the main menu, next to your name. Please bear in mind that your Workspace is deleted when you log out of the Web Client. You are logged out automatically when a session timeout occurs.

Figure 5: Logout link

Depending on the configuration of your CM system, a logout page might be displayed after logging out. Otherwise, you are forwarded to the login page.