Skip to main content
Version: 6.18

Error reports

Error reports can be submitted by Web Client users when they see a red error message, for example because the execution of a workflow activity fails. The users can describe the steps which lead to the error and attach screenshots or other files to their error report.

These reports are shown on the Error reports page of the Web Admin Suite, so that the administrator can review them and take the appropriate actions.

Available data in error reports​

The following data is available for error reports:

  • Error ID: The ID of the error to locate it in the log files
  • Status: Indicates whether the report is new or has already been checked
  • Occurred at: The timestamp when the error occurred
  • Reported by: The login of the user who reported the error
  • Description: The description entered by the user who reported the error
  • Stacktrace: The stacktrace of the error
  • Attachments: The attachments added by the user who reported the error or by the administrator who checked the error
  • Notes: The notes added by the administrator who checked the error

Tasks​

You can perform the following tasks on the Error reports page:

  • Review and edit the report: Click the Edit icon or the row of the report to view its details. You can add attachments or notes to document your work.
  • Delete the report: Click the Delete icon to remove the report if the problem is fixed or not relevant.
  • Mark the report as checked: Click the Mark as checked icon to change the status from New to Checked in order to keep track of your work.
  • Create support ticket: Click the Create ticket icon to create a support ticket for the reported problem. The attachments from the error report are added automatically, but you need to write a new description which explains the problem. See Support requests for further details.
  • Send email: Click the Send email icon to write an email with the error report. You need to enter a recipient in the To field. Optionally, you can modify the from and reply-to addresses, the body and remove the attachments. The error stacktrace will be attached to the email body automatically.