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Version: 6.18 (draft)

customerSectionPanel

This type allows to configure the Contacts section of cases.

Attributes:

  • additionalCustomersSortStrategy: Defines the sort order of additional contacts for a case. If no value is set, the additional contacts are sorted in the order they have been added to the case. The following values are possible:

    • COMPANY_OF_MAIN_CUSTOMER: Contacts are sorted alphabetically by the company description with the company of the main contact first.
    • COMPANY: Contacts are sorted alphabetically by the company description.
    • CONTACT: Contacts are sorted alphabetically by the person description.
    • ROLE: Contacts are sorted by customer roles.

    Multiple values can be provided as a comma-separated list. The descriptions used for the display of persons and companies are taken from the template Case and contact page, see Defining contact templates.

  • companyEditLinkVisible: The visibility of the link for editing a company. The default value is true.

  • suggestionsDisabled: Determines whether a search field is displayed when selecting a contact for a case.

    If this attribute is set to true, the search field is displayed. The user sees suggested persons when typing in the search field. To create a new person, he needs to click Create to display the person data fields. There are no suggestions when entering information in the data fields. SelectContact2_EN.png

    If this attribute is set to *false (default value), the person data fields are displayed directly and the user sees suggestions while typing. SelectContact1_EN.png