Feature Specials
CM/Track
Self-service portal with FAQs for your customers to create and follow up on cases
AI Features in ConSol CM
Overview of AI capabilities and usage scenarios in ConSol CM
CM/Forms
Build forms and integrate them in your processes via webhook
CM/Archive
Case archiving to reduce storage requirements while complying with legal requirements about data retention
CM/Resource Pool
Product database for managing your assets in ConSol CM
CM/Outlook Addin
Microsoft Outlook integration for attaching single emails to cases
Business Intelligence
BI concepts, as dashboards and Data Warehouse, and their implementation in ConSol CM
Machine Learning
ML use cases, data requirements and operational considerations