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Main product

Getting started​

This section introduces ConSol CM to users of the Web Client and CM/Track.

Purpose of ConSol CM​

ConSol CM is a process management platform which can be used for a variety of business processes. Common scenarios are customer service, helpdesk, sales, or complaint processes. ConSol CM is usually adapted to the way of working in your organization. Therefore, the processes are tailored to your needs and offer different degrees of flexibility, from strictly guided processes to flexible case management. Processes can involve several teams which reflect the structure of your organization.

Web Client​

The Web Client is a web application which you can open in a browser. It is the primary access point to the system for the internal users of your organization. They use the Web Client to handle requests according to the defined business process. The Web Client provides access to all the runtime data stored in the ConSol CM system, most importantly cases, contacts and resources.

CM/Track​

CM/Track, also called portal, is a web application which you can open in a browser. It is the primary access point to the system for external users. These can be either customers, or colleagues who do not work with the Web Client. CM/Track allows the external users to create requests and check their status. The users only have access to their own data.