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Installing ConSol CM extensions

ConSol CM comes with a number of extensions, which can be installed to add additional functionality.

ExtensionType of applicationPurposeRequired steps
CM/TrackWeb applicationAllow external end users to create cases and track their status, needed to interact with customers or colleagues who do not work with the Web Client.Install CM/Track and the portal authentication application on the server
CM/EBIAWeb applicationCreate, manage and view BI dashboards and reports in the Web Client, needed for advanced business intelligence scenarios.Install the CMRF and Metabase on the server
CM/ArchiveWeb applicationAllow internal users to view archived cases, needed for huge installations where older cases are archived to reduce the size of the production databaseInstall CM/Archive on the server
CM/DocDesktop applicationAllow end users to use document templates in the Web Client, needed if the users should create word documents which are attached to cases in the Web Client locally in advanced document integration scenarios.The end users need to download the application from their user profile and install it locally. No installation on the server needed
CM/PhoneDesktop applicationAllow end users to use CTI in the Web Client, needed if incoming phone calls should directly open the page of the respective contact in the Web Client.Install CM/Phone on the server. In addition, the end users need to download the application from their user profile and install it locally
ETLInternal applicationAllows to run PDI transformations and jobs directly in ConSol CM to transfer data between ConSol CM and third-party applicationsInstall ETL Runner on the server
Privacy PurgerInternal applicationNeeded to anonymize personal data from requests to OpenAI to ensure GDPR compliance if the ChatGPT AI integration is usedInstall the Privacy Purger on the server
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Some of the extensions require a separate license.