Solutions

Based on our product ConSol CM, we offer four ready-made solutions that implement processes for use cases in the areas of complaint management, request processing, IT help desk, and case management in general. The solutions can either be used directly or adapted to specific requirements, with all configuration options of the main product ConSol CM available to you.

CM/Complaint

CM/Complaint is a comprehensive solution for handling complaints. It enables structured processing of complaints and the creation of 4D and 8D reports. It also offers a streamlined process for handling general inquiries and allows you to manage tasks, news, and FAQs.

CM/Customer Service

CM/CustomerService is a comprehensive solution for structured processing of general inquiries. You can also manage tasks, news, and FAQs.

CM/Helpdesk

CM/Helpdesk is a pragmatic solution for your IT service to speed up help desk and technical support. The processes are based on the proven ITIL standard for IT service management. You can also manage tasks, news, and FAQs.

CM/Ticketing

CM/Ticketing is a practical solution for your ticket and case management, allowing you to make your customer communication more efficient and maintain an overview at all times. You can also manage tasks, news, and FAQs.