Skip to main content
Version: 6.18 (draft)

Case content output

This plug-in can be used in transformations to import comments and attachments for cases into ConSol CM.

The following settings are available:

  • Step name: Specify the name of the transformation step. The default name is the name of the plug-in.

  • Content type: Specify whether you want to import comments or attachments.

  • Case: Specify how the case is identified. In the first drop-down field, choose whether the case should be found by name or by ID. Select the field which contains the case name or ID from the previous transformation step in the second drop-down field. These settings are required.

  • Batch size: Specify how much data should be imported in one step.

The following settings are available for comments:

  • Text: Select the field from the previous transformation step which contains the comment to add.

  • Mime type: Select the field from the previous transformation step which contains the mime type of the text. The supported mime types are text/plain and text/html. This setting is optional.

The following settings are available for attachments:

  • File: Specify how the attachment is available. Select Path in the first drop-down field if the attachment is available as file. In this case, you need to specify the path to the file in the second drop-down menu. Select Binary if the attachment is available directly from within the field from the previous transformation step selected in the second drop-down field.

  • Send as stream: Select this checkbox if the attachment file is sent as a stream. If this option is not selected, the path to the file is sent to the server and then there is the attempt to open the stream. The file path to the local file is needed. This option is available only if Path is selected.

  • Delete afterwards: Select this checkbox to delete the file after the transfer. This option is available only if Path is selected.

  • File name: Select the field from the previous transformation step which contains the file name of the attachment.

  • Mime type: Select the field from the previous transformation step which contains the mime type of the attachment. This setting is optional.

  • Description: Select the field from the previous transformation step which contains the description of the attachment file. This setting is optional.