Case input
This plug-in can be used in transformations to export cases from ConSol CM to another system.
The following settings are available:
- Step name: Specify the name of the transformation step. The default name is the name of the plug-in.
- Queue name: Select the queue whose cases should be exported from the drop-down field.
The following information is exported using this plug-in:
- Case subject
- Contact ID
- Creation date
- Assignee
- Queue name
- Case number
- Comments
info
The cases’ data fields are not exported.