Baramundi integration
ConSol CM offers integration with CM/Helpdesk for IT environments in which the baramundi Management Suite (with bConnect) is in use.
If you use CM/Helpdesk with baramundi integration, two additional functions are available to you:
- Synchronisation of endpoint data from the baramundi system to the CM/Helpdesk system
- Execution of jobs on baramundi endpoints directly from the CM/Helpdesk system
Based on the REST interface bConnect, data from the baramundi MIB (Management Information Base) can be synchronised with the CM/Helpdesk system and linked to incident tickets and contacts.
To use the baramundi integration, you need a functional baramundi server from the baramundi Management Suite, in whose database (MIB, Management Information Base) the endpoints that are also relevant for your helpdesk processes are recorded
The integration of the CM/Helpdesk system with a baramundi server is based on mapping resources in the CM/Resource Pool to endpoints created in baramundi. These are also referred to here as endpoints or endpoints.
baramundi endpoints
In CM/Helpdesk, you can link endpoints (IT assets) to an incident ticket.
In the Web Client, all data relating to an asset of the type Endpoint can be found on the resource details page.
The resource fields that are configured for synchronisation (e.g. serial number and display name) are transferred from the baramundi system to the CM/Helpdesk system during the synchronisation process
Furthermore, all values of the fields that are enabled for synchronisation (i.e. available via the REST interface) are displayed as text in the Detail Data area, including data that is not found in resource fields.
The link can only be established if the value in both data fields (baramundi data and contact email address in CM/Helpdesk) matches.
Running jobs on endpoint
For tickets that are assigned to an endpoint, it is possible to start a job on that endpoint from within the ticket. For example, to install required software.
To do this, use the workflow activity Start job for endpoint in the Incident management.
Then select the desired job in the form.
Only a list of jobs that are defined in the baramundi system for this endpoint is available here. No new jobs can be created via CM/Helpdesk.
You can only run a job once per endpoint. If the same job is started on the same endpoint from another ticket, the process will stop with a warning. You must then explicitly confirm that the job should be run again on this endpoint.
You can view the status of the job in the Job Status tab under Detailed Data. While the job is running, you can manually retrieve the status using the workflow activity Update Job Status.
Please note that the job status is automatically queried at regular, increasing intervals:
- Every three minutes for 15 minutes
- Every 10 minutes for one hour
- Every 60 minutes for 24 hours
If the job encounters an error or is not completed even after the last query interval has elapsed (i.e. after a total of 25 hours and 15 minutes), it is cancelled.