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Troubleshooting

Installing CM/Doc​

You need to install the CM/Doc application on your computer before starting to use document templates. To do so, please perform the following steps:

  1. Go to the Downloads section of your user user profile.
  2. Download the CM/Doc Installer.
  3. Follow the instructions of the installation wizard to install CM/Doc on your computer.

If you use CM/Doc with OpenOffice, you need to configure the path to your OpenOffice installation:

  1. If CM/Doc is not running yet, i.e., there is no CM/Doc icon in the system tray, start the CM/Doc application by selecting a document attachment.
  2. Right-click the CM/Doc icon in the system tray and go to Preferences -> Open Office.
  3. Select the location of your OpenOffice installation.

If you use CM/Doc with Internet Explorer or Microsoft Edge, please perform the following additional steps:

  1. Open Internet Explorer.
  2. Go to Internet options -> Security -> Local Intranet.
  3. Click Sites.
  4. Click Advanced.
  5. Add the URL of the ConSol CM system to the Local Intranet zone.

If you use CM/Doc with Microsoft Edge, please perform the following additional steps:

  1. Open a command line window as an administrator.
  2. Execute the following command: 
    CheckNetIsolation LoopbackExempt -a -n="Microsoft.MicrosoftEdge_8wekyb3d8bbwe"

If you use CM/Doc with HTTPS, some additional steps might be required, depending on your browser, see Using CM/Doc with HTTPS.

Using CM/Doc with HTTPS​

If you use CM/Doc with HTTPS, i.e., the URL of the Web Client starts with https://, you need to trust the certificate of CM/Doc. This requires some additional steps when using Firefox or Internet Explorer as a browser.

Please perform the following steps for both Firefox and Internet Explorer:

  1. Open the context menu of the CM/Doc application in the system tray.

  2. Go to Preferences -> Web Browser. A pop-up window with an explanation is opened.

  3. CM/Doc opens a page in your default browser and the browser displays a warning message about the certificate. You need to confirm the warning message and trust the certificate.

    If the page is not opened automatically, click the link provided in the pop-up window. If you do not use the Web Client in your default browser, copy the link and open it in the browser you use. The link has the following format: https://<URL to your CM system>:30333.

  4. The message CM/Doc successfully enabled for this browser is displayed in the browser.

For Internet Explorer, please perform the following additional steps:

  1. Go to Internet options -> Content -> Certificates -> Trusted Root Certificate Authorities.
  2. Click Import.
  3. Import the CM/Doc certificate, i.e., the file public.crt in C:\Users\<your user name>\AppData\Local\cmdoc\security, to the Trusted Root Certificate Authorities certificate store.