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Resources

Resources are additional objects which you can use in your business process. This section describes how to define the data model for resources in ConSol CM.

  • Data fields: Resource fields are used to store the resource data needed for the business process. Every data field belongs to a field group, which is assigned to one or several resource types.
  • Resource models: The resource model determines which kind of resources exist, their data fields, the available actions and the templates which define the display names used in the various places of the Web Client.
  • Resource actions: Resource actions allow to execute scripts for resources. In addition, it is possible to display a form on the resource page or above the detail search in scope of a resource action.
  • Action forms: Action forms are used to display a form which the user needs to fill out when executing a resource or search action. The provided data can be used to update the resources or to perform other operations which are implemented in the action script.
  • Resource relations: Resource relations are links between resources and other objects. This can be cases, contacts or other resources.