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Business logic

This section describes how to implement the business logic in ConSol CM. This includes most importantly workflows, scripts and templates.

  • Scripts: Scripts are used for providing the logic for the processes which are modeled in ConSol CM. They are a key component for adapting the system to the required use cases. ConSol CM brings an extensive API which provides methods to access and modify ConSol CM objects.
  • Templates: Templates contain text and variables. They are used for emails and comments. There are three types of templates in ConSol CM:
    • Technical templates managed in the Web Admin Suite. These templates are used to create technical emails and to determine the display names of entities. See Technical templates.
    • Text templates managed in the Web Client. These templates are used to create drafts for emails and comments. See Text templates.
    • Document templates managed in the Web Client. These templates are used to create drafts for documents which are attached to cases. See Document templates (CM/Doc).
  • Workflows: Workflows are used to model business processes in ConSol CM. This includes both modeling and designing the process from a logical point of view and implementing the process in a technical object. credentials.