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System operation

This section describes the items which you need when operating the ConSol CM system.

  • Index: ConSol CM creates indexes for basic user and case data as well as the data fields which should be available for search. The indexes are stored on the file system, in a subdirectory of the data directory.
  • Case administration: The case administration allows you to search for cases in order to delete them or return them to the start node of their processes.
  • License: When you purchase ConSol CM, you receive a license file valid for the purchased modules and the required number of concurrent users.
  • Tasks: Tasks are used to execute scripts asynchronously, so that script execution is not tied to user actions in the Web Client or CM/Track.
  • Log files: Log files are the main source of information about the activities in the system and potential problems. They are used to save log messages from the different components of ConSol CM.
  • Services: Services handle core functionalities of ConSol CM. You can check their status and start or stop a service if needed.
  • Authentication protection: The authentication protection feature protects the ConSol CM system against brute force attacks as dictionary attacks, credential stuffing and password spraying. All failed login attempts are logged in the database and users are automatically blocked after a configurable number of failed attempts.
  • Sessions: View active sessions and terminate them to free licenses.
  • Troubleshooting: Get helpful information in case of problems with ConSol CM and perform troubleshooting actions, such as the creation of thread dumps.

📄️ Tasks

Tasks enable asynchronous operations. They can be created either manually in the Web Admin Suite or automatically in a script. In both cases, the task is based on a script of the type Task which implements the logic of the operations to be performed. Tasks can be used for operations which are not related to specific user actions in the Web Client or CM/Track, e.g. general maintenance work. In addition, tasks allow to perform operations whose processing takes long, so that it would cause a timeout when executed as a regular script.