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Recent changes widgets

Widgets showing recent changes are configured in the type recentChangesWidget or one of its subitems. The list of the excluded changes shows which actions qualify as a recent change.

Available attributes:

  • Localizations (localization): String. The localized title of the widget. See Localizing widget text.
  • Title (title): String. The title shown in the header bar.
  • Visible (visible): Boolean. Determines whether the widget is shown (True) or not (False).
  • Excluded changes (excludedHistoryTypes): String. The history entry types which should be excluded from the listing as a change. The value is entered as a comma-separated list of the following entry type identifiers:
    • OPEN: The case has been created.
    • REOPEN: The case has been re-opened.
    • UPDATE: The case has been updated.
    • SUBJECT_CHANGE: The case subject has been updated.
    • ENGINEER_CHANGE: The assigned user has been changed.
    • TICKET_USER_ADDED: A participant has been added.
    • TICKET_USER_REMOVED: A participant has been removed.
    • TICKET_USER_MOVED: A participant function has been changed from one function to another.
    • QUEUE_CHANGE: The case’s queue has been changed.
    • ACTIVITY_CHANGE: The case status has changed.
    • TRANSFERED_TO_ACTIVITY: The case has been transferred to another activity.
    • CONTENT_ADD: New case content has been added.
    • ATTACHMENT_DELETE: Case attachment has been deleted.
    • ATTACHMENT_UNDO_DELETION: The case attachment deletion has been undone.
    • EMAIL_ATTACHMENT_DELETE: An attachment was deleted from an email.
    • EMAIL_ATTACHMENT_UNDO_DELETION: An email attachment deletion has been undone.
    • BOOKING: A time booking has been added.
    • CONTACT_ADD: A contact has been added to the case.
    • CONTACT_REMOVE: A contact has been removed from the case .
    • CONTACTROLE_SWAP: The contact role in the case has been changed.
    • CONTACTROLE_UPDATE: The contact role in the case has been updated.
    • TRANSFERRED_TO_CONTACT: The case has been transferred to a new contact.
    • TICKETRELATION_CREATE: A case relation has been created.
    • TICKETRELATION_REMOVE: A case relation has been removed.
    • TICKETRELATION_UPDATE: A case relation has been updated.
    • TICKETRELATION_MOVE: A case relation has been changed from one relation type to another
    • RESOURCE_RELATION_CREATED: A resource relation has been created.
    • RESOURCE_RELATION_UPDATED: A resource relation has been updated.
    • RESOURCE_RELATION_REMOVED: A resource relation has been removed.
    • RESOURCE_ON_THE_FLY_RELATION_CREATED: An on-the-fly resource relation has been created.
    • RESOURCE_ON_THE_FLY_RELATION_UPDATED: An on-the-fly resource relation has been updated.
    • RESOURCE_ON_THE_FLY_RELATION_REMOVED: An on-the-fly resource relation has been removed.
  • Excluded queues (excludedQueues): String. A comma-separated list of queues identified by their technical names. The named queues and their cases will be excluded from the listing in the widget.
  • Max. number of items (maxItems): Integer. The maximum number of items shown in the widget's main view