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mailTemplate

This type allows to configure the email editor.

Attributes:

  • emailDisplayMode: Defines the format of the email address which is displayed in the To / Cc / From / Bcc fields in the email editor. Possible values: FULL (name and email address), NAME, EMAIL. Default: FULL.
  • engineerPersonalMailsIncluded: Determines whether the email addresses entered in the To, Cc, Bcc fields are stored in the personal email addresses and thus suggested when writing emails. Default value: true. If set to false, the email addresses are not stored.
  • includeTextBlocksInEmailTemplate: Determines whether text blocks from email templates are included by default.
  • mailEncryptionAvailable: Determines whether the email encryption option is available.
  • minMailInputLength: Minimum input length that triggers the email suggestion drop-down when a user starts typing email recipients. Default 1.
  • quotingFeature: Determines whether the quoting feature in the email content is available.
  • replyToAllFilteredAddresses: Allows to define a comma-separated list with email addresses which should not be preset as recipients when using the Reply all option for sending an email. This is useful to avoid that emails appear twice in the case history because they are sent to addresses polled by ConSol CM.
  • showBcc: Determines whether the Bcc field is displayed in the email editor by default. Default: false.
  • showCc: Determines whether the Cc field is displayed in the email editor by default. Default: false.
  • showReplyTo: Determines whether the Reply To field is displayed in the email editor by default. Default: false. See Email scripts for further details about Reply-to addresses.
  • showUniqueEmails: Determines whether the results in the email suggestion fields are compared by email, so that only the first email is shown in the results. If set to true, the results are compared by the whole email description.
  • templateNumberFormat: Determines the format of numbers used in email templates using Freemarker syntax.