Skip to main content

ticketRelations

This type allows to configure the display of the case relations on the case page.

Attributes:

  • counterVisible: Determines whether the number of relations should be shown in the section header. The default value is true.
  • displayVariant: Defines how the related cases are grouped. Possible values are byQueue (default, there is one box for each queue) and byRelationType (there is one box for each relation type, will be removed in a future release).
  • loadingThreshold: Defines how many relations are loaded when opening the case. The default value is 5. If there are more relations, a Load more button is shown. If there is just one more relation than specified, it is displayed directly to avoid that users need to click the button to show one more item. Only applies if the cases are grouped by queue.
  • state: Determines the initial visibility of the section when opening the page. The user can change the visibility using the arrow buttons at the right of the section header.
    • expanded: The section is open and its data is visible. This is the default value.
    • collapsed: The section is closed and its data is not visible. The data is not loaded yet. This setting can provide some performance improvement.
    • collapsed_and_preload: The section is closed and its data is not visible. Nevertheless, the data is already loaded.
    • hidden: The section is completely hidden and cannot be made visible by the user.
info

This attribute is considered only if the config attribute of sectionsGrid has not been defined for the type of page or if it does not contain the state attribute.

warning

If a section is set to hidden, it is not displayed in the page customization tree anymore. Therefore, you can reverse this setting only by removing it on the Page customization page of the Web Admin Suite